topic Re: Canon MX870 - Need to reinstall printer for wireless printing every time I reboot computer in Desktop Inkjet Printers

Canon MX870 - Need to reinstall printer for wireless printing every time I reboot computer

msk119 — Tue, 19 Nov 2013 14:34:32 GMT

Hi,

I have had my Canon MX-870 for nearly 4 years now and have always printed wirelessly. A few weeks ago, my printer started showing up offline when I started my laptop and the only way I could get the printer back online was to remove the printer and reinstall the software again. Since that date, every day, I must remove the printer and reinstall the software and driver in order to use the printer wirelessly.

I have tried all known fixes and nothing has worked.

Does anyone have any suggestions on what might be causing this issue?

Re: Canon MX870 - Need to reinstall printer for wireless printing every time I reboot computer

Tiffany — Tue, 19 Nov 2013 16:25:01 GMT

Hi Msk119!

So that the Community can help you better, we will need to know exactly what operating system you're using. Any other details you'd like to give will only help the Community better understand your issue.

Thanks!

Re: Canon MX870 - Need to reinstall printer for wireless printing every time I reboot computer

msk119 — Wed, 20 Nov 2013 01:25:30 GMT

Ok. Sorry, I forgot to include that information. I am using Windows 7 64, and as I had said, I connect to the printer wirelessly. It had worked fine without any issues for several years, but now I need to reinstall the printer each time I restart my computer. I have tried various network tools and troubleshooting available through Canon, but nothing can get the printer back offline without deleting the printer and re-installing.

Any suggestions would be greatly appreciated.

Thanks,

Michael

Re: Canon MX870 - Need to reinstall printer for wireless printing every time I reboot computer

Michael — Tue, 03 Dec 2013 20:44:12 GMT

Hello.

The issue that you have described appears to be related to a timeout between the router and the printer. When this occurs, we would have to advise that you turn the printer off and back on in order to refresh the connection with the network. I apologize for this inconvenience.

If additional assistance is needed, feel free to call us at 1-800-OKCANON.

Re: Canon MX870 - Need to reinstall printer for wireless printing every time I reboot computer

msk119 — Wed, 04 Dec 2013 13:35:47 GMT

Thank you! It worked perfectly. It seems like the simplest solution, but I never thought of just turning off the printer. Much better than having to reinstall the printer every day.

Thank you very much,

Michael

Re: Canon MX870 - Need to reinstall printer for wireless printing every time I reboot computer

mpforest327 — Mon, 26 Mar 2018 12:36:56 GMT

This is not a solution in my mind; I have had this same printer (MX870) for years and it has worked great until recently. Now all/any computers on my wifi network cannot see it unless I power it off and back on daily. The PCs using it are of varying make-up; (1) Windows 7-64; (2) Windows 10-64. This is super inconvenient and it makes it essentially a local printer that you can only use in the same room as the PC.

Please Help!