topic Re: I have a Pixma MP560 won't print black text. in Desktop Inkjet Printers

I have a Pixma MP560 won't print black text.

qualitylady1975 — Tue, 12 Nov 2013 06:08:27 GMT

I have a Pixma MP560, I cannot get it to print black text. It prints color with no problem. All cartridges are full. When I do the nozzle test, the black ink is barely legible. I have done multiple deep cleanings but it has not resolved the problem. Do you have any other solutions?

Re: I have a Pixma MP560 won't print black text.

louielouielouie — Tue, 19 Nov 2013 23:46:07 GMT

Hi there,

I just thought I'd reply since this problem drove me up a wall and there was an embarrassingly simple solution.

I'd tried cleaning/deep cleaning a billion times and it was never getting any better, and my ink levels were just being depleted from the process. STRESSFUL. But actually after calling in, I was asked to check whether there was a slit above the ink label (like an upside down L) on the large black cartridge, and I had to remove a bit of a packaging sticker to see if it was there. It was this sticker remnant that was actually blocking the slit and stopping cartridge from being used properly. I don't know how this works exactly but that's how it went down. After removing the sticker, it printed black like a charm.

SO, if you've tried cleaning more than should be necessary and it's not a problem with the print head, it might just be a bit of sticker that is causing your problem. Thought I'd share, just in case.

Re: I have a Pixma MP560 won't print black text.

Michael — Mon, 25 Nov 2013 18:05:18 GMT

Hello.

As louielouielouie has mentioned, please check to ensure that the bright orange tape was removed from the top of the ink tanks. This would ensure that ink can flow through properly.

If these troubleshooting steps do not work, feel free to call us at 1-800-OKCANON for additional assistance with this matter.

Re: I have a Pixma MP560 won't print black text.

canon-user — Thu, 26 Jun 2014 16:46:23 GMT

@qualitylady1975 wrote:
I have a Pixma MP560, I cannot get it to print black text. It prints color with no problem. All cartridges are full. When I do the nozzle test, the black ink is barely legible. I have done multiple deep cleanings but it has not resolved the problem. Do you have any other solutions?

did you you ever find the problem? Thanks.

Re: I have a Pixma MP560 won't print black text.

canon-user — Thu, 26 Jun 2014 16:48:57 GMT

@louielouielouie wrote:
Hi there,

I just thought I'd reply since this problem drove me up a wall and there was an embarrassingly simple solution.

I'd tried cleaning/deep cleaning a billion times and it was never getting any better, and my ink levels were just being depleted from the process. STRESSFUL. But actually after calling in, I was asked to check whether there was a slit above the ink label (like an upside down L) on the large black cartridge, and I had to remove a bit of a packaging sticker to see if it was there. It was this sticker remnant that was actually blocking the slit and stopping cartridge from being used properly. I don't know how this works exactly but that's how it went down. After removing the sticker, it printed black like a charm.

SO, if you've tried cleaning more than should be necessary and it's not a problem with the print head, it might just be a bit of sticker that is causing your problem. Thought I'd share, just in case.

louie, were you using canon ink or a knockoff ink? my tab is totally removed on my cartridge label and it still wont print black.

Re: I have a Pixma MP560 won't print black text.

dkclemenson — Thu, 31 Jul 2014 20:38:37 GMT

I tried your suggestion (even tho its my magenta that won't print) and no luck. I have replaced the cartridge a number of times. Last time Canon sent me a free one because I couldn't get the one before that to work. Now that the free one is empty, I have installed a new one and back to the same old problem.

Do you think there is a problem with Canon's cartridges being old?

My Pixma MX870 won't print black text either.

kaymac — Mon, 29 Dec 2014 20:19:39 GMT

I've changed the large black cartridge to a new one, still won't print. The problem started immediately after I replaced an empty cyan cartridge with a new one. I'm using only Canon inks. So...?

Re: I have a Pixma MP560 won't print black text.

kaymac — Mon, 29 Dec 2014 20:33:05 GMT

Thanks for the tip, but that wasn't the problem with my MX870 printer. Not quite two years old...over $350...and it needs replacing already. Boo, Canon.

Re: My Pixma MX870 won't print black text either.

Ramona — Wed, 31 Dec 2014 07:01:19 GMT

Hi kaymac,

When inks do not print, we recommend performing at least one cleaning and two deep cleanings on the printer to see if this will resovle the issue. You can also try performing a print head alignment on the printer by following the steps here. If the ink still does not print, the printer will most likely require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

Re: I have a Pixma MP560 won't print black text.

CathnHan07 — Wed, 28 Jan 2015 12:43:25 GMT

Hi there,
Just had to read through this forum as my Canon Pixma MP560 stopped printing black ink - colour was fine, and even the Nozzle Check Pattern was printing fine. I removed the brand new cartridges and the the print head completely (very easy process, consulted the manual but you do have to be extremely careful when handling the print head). Replaced it all and now printer is printing black ink again perfectly. May have been one of the ink cartridges was just not installed quite right but certainly removing them all and replacing them all may have fixed the problem. So happy as have been without my printer for over a week! Good luck, hope you get prob sorted!

Re: I have a Pixma MP560 won't print black text.

e1jimenez — Thu, 05 Feb 2015 11:29:12 GMT

So i have a similar problem i have installed new ink cartriges in my MP560 and when i run the ink test it prints out all colors including black but when i attempt to print something from my mac none of the black letters print out and only the colors show up. do you know what may be causing this problem. on the other hand if i copy something the black does show it is only when i print from my mac that it does not print black at all.

Re: I have a Pixma MP560 won't print black text.

Ramona — Wed, 11 Feb 2015 11:04:56 GMT

Hi e1jimenez,

Was the black ink that printed on the nozzle check pattern in the PGBK section as shown below, including the black grid, or did the PGBK section not print at all?

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: I have a Pixma MP560 won't print black text.

bgnewjersey — Tue, 17 Feb 2015 20:45:16 GMT

Removing and cleaning print head works....Watched YouTube video (https://www.youtube.com/watch?v=ZheZf-vdho8) on cleaning Canon print head. Easy to do and after watching and then washing under hot water (ran black and blue) reinstalled print head and printing was back to normal...thanks for the lead

Re: I have a Pixma MP560 won't print black text.

tropen — Wed, 18 Feb 2015 18:06:50 GMT

It's about time Canon admit they have a problem, and offer real solution.

Luckily, another user in another thread found it on his own... watch the video and follow instructions (I used canned air to make sure all water was gone - just in case...

http://community.usa.canon.com/t5/Personal-Printers/I-have-a-pixma-MX882-printer-and-all-of-a-sudden-it-stopped/td-p/56177

Worked like a charm on my PIXMA MX882

Re: I have a Pixma MP560 won't print black text.

Oldgirl60 — Mon, 21 Sep 2015 01:32:05 GMT

Reloaded driver and did everything I could think of so I thought why not give your suggestion a try, I got nothing to loose. It works NOW!!! It seemed too easy at first glance but it was as simple as can be. I did have to do the deep cleaning and alignment but it works now and I am a happy camper. I'm not a violent person but I was so frustrated spending the whole day trying to get it to work I felt like dropping it out the second story window of our building.

Re: I have a Pixma MP560 won't print black text.

Poohbear — Sat, 12 Dec 2015 06:52:33 GMT

Thank you so much for posting! My solution was the simple one you suggested, and I never would have looked at the bottom of the cartridge if it hadn't been for your note!

Kudos to you!

Re: I have a Pixma MP560 won't print black text.

GIJoe — Fri, 29 Jul 2016 16:09:03 GMT

I have the same issue. MP 560 The printer worked fine until it was unplugged and moved. I've tried all the standard suggestions. Everyone thinks that no one has tried their simple solution. All of the following have not resolved the issue.

Print head alignment

Print head cleaning

Re-install printer

Deep head cleaning with water

Making B&W copy

Re: I have a Pixma MP560 won't print black text.

GIJoe — Sun, 07 Aug 2016 13:11:39 GMT

I had the same problem with my MP560. USE A DIFFERENT USB CABLE - THEY ARE NOT THE SAME. Everyone says they are the same but they are NOT.

I tried everything listed to fix this problem, then switched to different USB cable and it worked the first time out.

Re: I have a Pixma MP560 won't print black text.

TechieBecky — Wed, 12 Oct 2016 04:00:51 GMT

@louielouielouie wrote:
Hi there,

I just thought I'd reply since this problem drove me up a wall and there was an embarrassingly simple solution.

I'd tried cleaning/deep cleaning a billion times and it was never getting any better, and my ink levels were just being depleted from the process. STRESSFUL. But actually after calling in, I was asked to check whether there was a slit above the ink label (like an upside down L) on the large black cartridge, and I had to remove a bit of a packaging sticker to see if it was there. It was this sticker remnant that was actually blocking the slit and stopping cartridge from being used properly. I don't know how this works exactly but that's how it went down. After removing the sticker, it printed black like a charm.

SO, if you've tried cleaning more than should be necessary and it's not a problem with the print head, it might just be a bit of sticker that is causing your problem. Thought I'd share, just in case.

Louie, Thank you so much for posting that solution about the sticker residue. I got my printer from my Mom & I had the problem of it not printing from the PGBK cartridge. I tried so many things, cleanings, deep cleanings, replacing cartridges & cleaning the print head with water. I finally figured the print head must be bad, so I ordered a new one, only to discover I STILL had the problem. I found your response & checked my ink cartridge, that's when I discovered that a tiny triangular piece of the yellow sticker was still on the ink cartridge. I used tweezers to peel it off & now my printer is working 100%. So thank you. Wish I would have seen your post before I wasted so much time & money.

Re: I have a Pixma MP560 won't print black text.

communiverse — Tue, 20 Dec 2016 16:43:49 GMT

Hi Tropen. I tried to use the link but it doesn't work. Is the information available by anothe route? Thanks.