topic Re: mg3222 wont scan in Desktop Inkjet Printers

mg3222 wont scan

TrudyC — Wed, 06 Nov 2013 13:01:10 GMT

Just bought the MG3222. Printer works but it will not scan. I have a 'hard" connection (not using wireless..) Have turned it on and off.. Changed the USB port I was using.. NOThING. HELP! When I push "scan" it lights up with two little lines rotating but nothing happens, it just turns back to a "1" after 10 seconds.

Re: mg3222 wont scan

Crista — Wed, 06 Nov 2013 14:19:47 GMT

Hi TrudyC!

To have a better understanding of your issue, please let everyone know what operating system you are using. That way, community will be able to assist you with suggestions appropriate for your product.

Thanks!

Re: mg3222 wont scan

johnanderson — Sun, 08 Dec 2013 23:41:25 GMT

same thing. just got mine. did you get any resolution? im using windows 7

Re: mg3222 wont scan

Ramona — Tue, 31 Dec 2013 17:35:11 GMT

Hi johnanderson,

The printer will need to be selected in the IJ Scan Utility program to scan using the buttons on the operation panel of the printer. To ensure that the printer is selected, please follow these steps:

1. Open the IJ Scan Utility by going to your Start Menu, then selecting All Programs, then Canon Utilities then IJ Scan Utility (folder), then IJ Scan Utility (Program).

2. Click on the Settings button at the bottom right of the window.

3. Click on the tab at the top of the window that looks like a pair of pliers and screwdriver, then select the General Settings option on the left side of the window.

4. In the Product Name field, please select the PIXMA MG3222, then click the OK button at the bottom of the window.

You will also want to specify the filename and file destination in the IJ Scan Utility; to do this, please follow these steps:

1. From within the IJ Scan Utility, click the Settings button and then the tab at the top of the window that looks like a disk drive with an arrow coming out of it.

2. In the Filename field of the Save Settings section of the window, enter the prefix or filename that you would like for your scanned image. By default, IMG is the prefix that will be added to your filename.

3. In the Save In field, select the folder location where you want the scan saved. By default, the My Documents folder is selected. If you want to select a different location, click the drop-down arrow and click the Add.. option to navigate to the folder location. When all setting are complete, please click the OK button to save the settings.

I hope this helps. If you still experience difficulty scanning, please click on the Contact Us link below for further assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: mg3222 wont scan

mintylinux — Tue, 25 Feb 2014 03:39:10 GMT

Im on Linux Mint 16 64 bit, and i am having the same problem. The printer installed fine under the printer section. It works well when printing. It wont show up as a scanning device. I have tried using simple-scan, and xsane. Both programs will not recognize the printer as a scanner. I just bought this today, and i was really excited about being able to scan things, but it wont work. I am connected via USB. Using driver "Canon MG3200 series Ver.3.80".

Please help!

Thanks!

-Minty-

Re: mg3222 wont scan

mintylinux — Tue, 25 Feb 2014 04:58:42 GMT

Got it to work by installing "scangearmp-common-64_2.10-33~raring1_amd64.deb", and "scangearmp-mg3200series-64_2.10-33~raring1_amd64.deb" from https://launchpad.net/~michael-gruz/+archive/canon-trunk/+build/4323532

Then ran scangearmp in my terminal

🙂

Re: mg3222 wont scan

JV — Tue, 19 Aug 2014 16:20:38 GMT

I am trying to find a similar answer for the newest MAC IOS for my macbook pro.

Re: mg3222 wont scan

Patrick — Tue, 26 Aug 2014 08:13:38 GMT

Hi JV,

Please try installing the latest scanner driver. To do this, please follow these steps:

1. Visit Canon's website at: http://www.usa.canon.com/cusa/support/consumer

2. Type PIXMA MG3222 in the "Enter Your Model Name" box and click GO.

3. On the Support page for your unit, click the 'Drivers & Software' link in the middle of the page.

4. Under Recommended For You, please click on the MG3200 series Scanner Driver.

5. If you agree, please select the checkbox next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

6. Click the Download button.

7. The file will be downloaded.

8. Once the download is complete, close all windows.

9. Open the Downloads folder and double click [msd_-mac-mg3200-19_0_0a-ea11.dmg] to install the scanner driver.

Once installed, please attempt to scan.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: mg3222 wont scan

karmenb — Fri, 08 Jan 2016 21:47:01 GMT

Same problem with Windows 10.

Thanks!

Re: mg3222 wont scan

Michael — Wed, 13 Jan 2016 02:33:25 GMT

karmenb,

Please try the following:

1. From the Start menu, click Settings, Devices, Printers & Scanners.
2. Towards the bottom of the Printers & Scanners area, turn off Let Windows manage my default printer.
3. Once this has been done, visit our website to reinstall the MP drivers and MP Navigator scanning program again.

You may also have to delete any extra icons of the printer in the Printers & Scanners menu.

This didn't answer your question or issue? Find more help at Contact Us.