topic Re: I have a MX 870 that will print from computer but recently the copied and scanned pages are blan in Desktop Inkjet Printers

I have a MX 870 that will print from computer but recently the copied and scanned pages are blank.

Generalgeorge — Wed, 30 Oct 2013 16:31:39 GMT

This machine worked fine for years, until i heard a grinding sound and then it began presenting blank pages when it copied or scanned. It still prints from the computer although the shade is lighter than before.

Thanks for the help.

Re: I have a MX 870 that will print from computer but recently the copied and scanned pages are blan

MarkII — Thu, 07 Nov 2013 22:39:12 GMT

Hi Generalgeorge,

Based on the information you provided (blank scans and grinding noise), the scanning unit may be malfunctioning. At this point I recommend contacting us to discuss your service options.