https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX-870-won-t-scan/m-p/6695#M280 <P>Can't scan from printer anymore.&nbsp; I get a message saying it can't start the MP&nbsp; Navigator EX.&nbsp; I went to the website and downloaded it again, but it still won't scan.</P><P>Any ideas, it used to work.</P> Sun, 09 Dec 2012 22:24:52 GMT daved 2012-12-09T22:24:52Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX-870-won-t-scan/m-p/6695#M280 <P>Can't scan from printer anymore.&nbsp; I get a message saying it can't start the MP&nbsp; Navigator EX.&nbsp; I went to the website and downloaded it again, but it still won't scan.</P><P>Any ideas, it used to work.</P> Sun, 09 Dec 2012 22:24:52 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX-870-won-t-scan/m-p/6695#M280 daved 2012-12-09T22:24:52Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX-870-won-t-scan/m-p/7711#M281 <P>Hello daved.</P><P>&nbsp;</P><P>If possible, please try using a new or a different user account on the system to see if the MP Navigator will launch properly.</P><P>&nbsp;</P><P>If you still continue to have difficulties, please contact our support group using the "Contact Us" link below for additional assistance.</P><P>&nbsp;</P><P>This didn't answer your question or issue? Find more help at <A target="_blank" href="http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer">Contact Us.</A></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 17 Dec 2012 15:31:57 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX-870-won-t-scan/m-p/7711#M281 Michael 2012-12-17T15:31:57Z