topic Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print. in Desktop Inkjet Printers

Getting "Support code 1007" on Canon MG5422 printer when trying to print.

MReynolds81 — Tue, 08 Oct 2013 21:07:36 GMT

I have been trying to print some coupons as I've done for years and I have been getting the message "Support Code 1007" on the printer screen and saying the upper cassette is empty. Solution "Load paper". Well duh. But even if I add paper I do not want it to print from the upper tray as I am not printing photos. I am printing coupons so I'm assuming the printer thinks it's printing photos since the coupons have a small picture of the item on each one. Any way to make the lower tray the default for this? I called customer support and the rep wasn't very helpful and said he had the same trouble on his end and then proceeded to tell me "Do some research and see if you can find a solution. Sorry I couldn't help you. Have a nice day!" Some help he was. Anyone know a way around this? Never had a problem with my previous Canon printer which recently died so I bought this one and am beginning to hate it.

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

Danny — Tue, 08 Oct 2013 21:26:07 GMT

Hi, MReynolds81!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

Thanks and have a great day!

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

MReynolds81 — Tue, 08 Oct 2013 22:50:02 GMT

Oh my bad. I'm using Mac OSX 10.8.5.

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

MarkII — Sat, 12 Oct 2013 00:20:49 GMT

Hi MReynolds81,

The paper will be pulled from the appropriate tray based on the size of your document. Check the size of your document to ensure that you are set to print on standard plain paper. It's likely your settings are configured for a size that will be pulled from the upper tray (which is designed for smaller sized paper).

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

cdunn — Tue, 10 Dec 2013 17:26:02 GMT

I'm now getting this same problem. I'm using a MX922 and have been printing a standard letter size page for some time but all of a sudden when printing this same item I get this support code message and I have to go print the page to a PDF, save it and then it will print. I'm running Mac OS X 10.9. What is going on? I've enjoyed Canon for years and this is very annoying.

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

isomkuade — Tue, 07 Jan 2014 00:28:56 GMT

I'm running OSX and we're getting the same issue when my wife is trying to print coupons. Weird. Also somewhat annoying.

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

Ebony — Fri, 17 Jan 2014 17:58:44 GMT

Hello cdunn,

Have you tried reinstalling the updated drivers from the website? If not, click HERE to download the most up to drivers for your operating system.

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

Ebony — Fri, 17 Jan 2014 18:00:43 GMT

Hello isomkuade,

What version of Mac OS X operating system are you using?

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

cdunn — Fri, 17 Jan 2014 19:23:42 GMT

I installed the driver as recommended and there is no change - I still have to print the document/form to a pdf, save it on my MAC and then open and can print as a pdf file. I'm in Real Estate and I print off property sheets every day and this is (a) very time consuming (b) extra steps that for the first few weeks after purchasing I did not have to do and (c) I then have to go back and delete these PDF files so won't fill up my hard drive. I'm about to go buy a new printer and it won't be a Canon. Till now I had been very happy with Canon printer but I can't keep doing all these extra time and patience consuming steps.

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

Julius — Wed, 05 Feb 2014 16:40:37 GMT

Hi cdunn,

Are you able to print using other programs? Do you only see the Support Code when printing the property sheets? What program are you using to print the sheets?

Please feel free to CALL US if you need immediate assistance.

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

cdunn — Wed, 05 Feb 2014 18:10:28 GMT

I've downloaded the drivers as requested in the prior replies and it does not matter what program/applicaiton I'm using. There is a MAJOR issue with the WiFi. It prints fine with the cable connected but not on the WiFi. The WiFi indicator is on, during WLAN set up it said it was connected to access point, however, now when I look at the printer status it does not even show as being online, I now have to plug in the cable! Canon was a great printer but I'm going to find a new product that is (a) easy to install on an Apple device, (b) easy to access WiFi and HOLD the connection (c) does Apple AirPrint. My wife's HP8600 located at the other end of the house has no problem with my printing needs. I don't have the time or any more patience to deal with this WiFi issue any more.

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

Ramona — Thu, 27 Feb 2014 23:23:03 GMT

Hi cdunn,

Since you continue to experience difficulty, we ask that you please contact us via one of the methods located at the Contact Us link below. We look forward to further assisting you.

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

ciprianmp — Fri, 04 Apr 2014 16:27:05 GMT

I'm getting the same error. MX925, Wi-Fi connected to a network.

My daughter printed a picture from her iPhone, there was no option for paper size/type. The printer wants to print from upper cassete, but we want to use regular A4 paper. How do we shift a printing job from one try to the other? Please don't tell me I need to re-print the image as that's not acceptable. Let's assume, I don't have it anymore! I don't want to loose the job already sent to the printer! Why the H you made a printer think for ourselves? If you did that and let the printer decide what's best for us - not even checking if it has the proper type of paper in that tray - now you tell my printer to carry-on this job on the tray I want to!

Can you do that???

I really thought I bought the smartest printer in the world, but it seems it's not its fault, but its programmers!

So here is my suggestion to your well paid programmers who use only HP printers at home:

- Implement in the printer's menu a modal dialog to ask if you wish to Cancel/Retry or Change the current job settings. From the printer menu! (how do you cancel that job if you didn't print from Windows? resetting the printer? really?) A simple and unique OK option doesn't help at all.

Thank you for reading this.

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

MrsRunyan — Wed, 02 Jul 2014 21:55:36 GMT

I'm also a couponer and am having this same problem. It printed out the first 2 jobs, no problem. But when I switched to another computer to print more, I started getting this message. Did you ever come across a resolution?

Re: Workaround - Getting "Support code 1007" on Canon MG5422 printer when trying to print.

Alankritha — Mon, 10 Nov 2014 06:01:45 GMT

I too had same problem but found a workaround. This printer has 2 trays, lower tray for letter & A4 size. Upper tray for up to 5x7 photo paper. The information sent to the printer from the websites or email attachments is telling it to print from the upper tray. One workaround is, save the page or attachment as PDF and then try to print from the pdf document. It worked for me this way.

Re: Workaround - Getting "Support code 1007" on Canon MG5422 printer when trying to print.

bobbyxtc — Mon, 17 Nov 2014 08:22:53 GMT

I too am having the same problem. I cannot print from my iMac or Macbook Air if I'm connected through wifi. If I connect using a printer to USB cable, the printer prints correctly. I haven't had any problems printing except for coupons.

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

jenner77 — Fri, 20 Feb 2015 16:26:00 GMT

Someone SERIOUSLY needs to fix this problem as this post is over a year old and I am having this problem on a printer I just bought. This is SO annoying that I can't print my coupons!

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

khemmerl — Wed, 25 Feb 2015 00:54:05 GMT

I get this weather printing wirelessly from an iMac running OS X 10.10.2 or from an ipad. My printer is essentially dead. Any help would be appreciated.

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

khemmerl — Wed, 25 Feb 2015 01:01:47 GMT

If I turn the printer off and on again (which takes like 5 minutes) one page will print so it's not that I selected a photo paper size by mistake. There's something wrong with the printer that it can't pick up the paper. Is there anything in the paper path that needs regular cleaning?

Re: Getting "Support code 1007" on Canon MG5422 printer when trying to print.

erikflick — Tue, 10 Mar 2015 18:06:07 GMT

same problem. I can print wireless from my macDesktop but not from my Laptop. Installed new drivers, same problems. Continue to get support code 1007.