why doen't mx432 mp navigator work on windows 8?

FrankMan — Sun, 16 Jun 2013 13:53:35 GMT

I've installed driver and software on vista and win 7 machines and I didn't have any problem. I can easily access my MX432's scanner with the navigator. However on a new win 8 machine I can't use my printer's installation CD because it says the driver is already installed and somebody or something is using it, even when I removed the printer from the printers list. I downloaded a copy of the navigator software from canon's website. It let me install it but when I tried to run it I got the error msg. that the navigator can't be started.

Any help will be appreciated. Thanks.

Re: why doen't mx432 mp navigator work on windows 8?

Michael — Mon, 17 Jun 2013 14:32:17 GMT

Hello FrankMan.

Since the older drivers were originally installed, additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the link below for additional assistance.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

topic why doen't mx432 mp navigator work on windows 8? in Desktop Inkjet Printers

why doen't mx432 mp navigator work on windows 8?

Re: why doen't mx432 mp navigator work on windows 8?