topic Re: My computer won't detect my canon printer in Desktop Inkjet Printers

My computer won't detect my canon printer

dametre — Thu, 13 Jun 2013 20:06:31 GMT

I tried to install my new PIXMA MG 2220. It gets all the way to the end of the install. I am then told to plug in the printer. At first it says printer detected then it says printer not detected. I have even downloaded the Easy-Web EX plug in. When I run the fix it program, It says my printer is not compatible with Internet explorer. How can that be. Please help. Is there anything I can do or do I have to send this printer back and find a compatible one?

Re: My computer won't detect my canon printer

Michael — Sun, 16 Jun 2013 16:27:38 GMT

Hello.

Depending on the version of Windows that is installed, updated drivers may be needed.

Please visit the following link to download the latest drivers:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mg_series/pixma_mg2220_w_pp_201#DriversAndSoftware

If additional assistance is needed, feel free to call us at 1-800-OKCANON.

Re: My computer won't detect my canon printer

NancyBme — Fri, 22 Jan 2016 14:27:21 GMT

I have an iMac. When asked I type in password. It's not accepted. I don't know where the router is. "Connected to the site, I don't understand.
Nancy

Re: My computer won't detect my canon printer

Michael — Mon, 25 Jan 2016 15:56:02 GMT

NancyBme,

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: My computer won't detect my canon printer

TimShilton1 — Sat, 30 Apr 2016 04:17:24 GMT

I just bought a new PC with Windows 10.

I've had a Pixma MG2260 Printer for a year or 2, and it worked fine with my old PC. The old PC died, so we bought a new one.

I've plugged the Pixma in via a USB port, and turned it on. Then when I go to Devices on my PC and try to "add Printer", PC says that it cannot find any printers. Have I missed something?

Re: My computer won't detect my canon printer

Roberts — Mon, 03 Apr 2017 20:41:17 GMT

3500

Re: My computer won't detect my canon printer

Danny — Tue, 04 Apr 2017 16:56:56 GMT

Hi, Roberts!

So that the Community can help you better, we need to know exactly which specific Canon printer model you're using, which operating system is on your computer (Windows or Mac, and which version thereof), and whether your printer and computer communicate via a USB cable or Wi-Fi. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: My computer won't detect my canon printer

Alison-Russell — Tue, 11 Jul 2017 14:13:24 GMT

I bought a Pixma MG2550S and am unable to install it past 'printer not detected'. Also a windows 10 message pops up when I switch it on saying 'the last usb device connected is incompatible and may have malfunctioned'. What can I do? Is this printer compatible with windows 10?

Thanks

Re: My computer won't detect my canon printer

rwise7 — Sat, 25 Nov 2017 00:24:12 GMT

Printer will not print

because the computer cannot detect it.

Printer makes copies and scans.

Have Windows 8 😕

Will not print.

Downloaded driver. Driver cannot see the printer.

Driver download was useless.

Re: My computer won't detect my canon printer

Jason — Sat, 25 Nov 2017 00:43:44 GMT

Hi, rwise7!

To have a better understanding of your issue, please let everyone know the model of the printer you have and if you are using a USB or wireless connection.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks!

Re: My computer won't detect my canon printer

GrannyTJ — Thu, 08 Mar 2018 01:53:41 GMT

I have a new Dell windows 10. I bought a new Cannon printer MG3500. I can't get it to connect to my computer. I can't do the wireless or the usb connection. The alarm light always on.It flashes back and forth with the power button.

I have tried unstalled and restalled nothing works. Unplug the printer and plug in Nothing works.

Re: My computer won't detect my canon printer

Patrick — Mon, 07 May 2018 16:02:05 GMT

Hi GrannyTJ,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: My computer won't detect my canon printer

GrannyTJ — Mon, 07 May 2018 19:51:34 GMT

Already did. Last month.

Re: My computer won't detect my canon printer

Stephen — Mon, 07 May 2018 19:56:57 GMT

Hello, GrannyTJ,

If you contacted Canon Support at 1-800-OK-CANON (800-652-2666), and our friendly, US-based technicians determined your printer was malfunctioning, you will be given options from there.

Re: My computer won't detect my canon printer

heathermariem — Tue, 21 Aug 2018 01:42:14 GMT

"cant create output file"

is the message i get when trying to download required drivers....

Re: My computer won't detect my canon printer

timandbeth — Sat, 19 Jan 2019 11:24:59 GMT

Had an Asus with Windows 10 and the printer (canon MP250) worked find. Got a new Asus with Windows 10 and am trying to install the computer but it won't recognize it. Followed all the instructions, downloaded the latest stuff twice from Canon's site, even changed my cords twice and it still won't recognize. It's not that old a printer so what in the world?? Same printer, same OS just a different computer. Now what??

Re: My computer won't detect my canon printer

ArthurJ — Tue, 22 Jan 2019 17:53:20 GMT

Hi timandbeth,

This issue may be caused by a firewall or security software settings. Since changing the usb cords did not resolve the issue. I would recommend contacting Windows to have them assist you with the security settings on your computer.

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