topic Re: Pixma MP495 Printer not detected in Desktop Inkjet Printers

Pixma MP495 Printer not detected

javisst — Mon, 27 May 2013 00:28:41 GMT

Hello there. So I have a Canon Pixma 495 printer that worked great wirelessly for 5 months but all of a sudden my Macbook Pro stopped detecting it. I tried reinstalling the Canon drivers but the installation will not complete on account of the printer being undetectable, even when connected with a USB cord. I installed the latest Canon drivers from Apple and still, the printer cannot be detected. When I try to add a printer to "Print and Fax" under System Preferences, it can still not detect it there. Any ideas how to solve this? Any help appreciated!

Re: Pixma MP495 Printer not detected

Karl1 — Thu, 30 May 2013 03:30:42 GMT

Hi Javisst,

I would like to see if the printer is still seeing that it's on the network by printing the LAN settings. To print the LAN settings, press the Maintenance button on the printer repeatedly unti you see an n on the LED, then press the Black or Color button. Once it prints out, let us know if the connection is Active or Inactive. If it is Active, please let us know what it shows for the IP Address and Default Gateway.

Re: Pixma MP495 Printer not detected

cskye74 — Tue, 15 Jul 2014 02:10:26 GMT

Were they able to help with this? I can't get my computer to detect the printer either.

Re: Pixma MP495 Printer not detected

Jason — Tue, 15 Jul 2014 02:41:35 GMT

Hi, cskye74!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Pixma MP495 Printer not detected

cskye74 — Tue, 15 Jul 2014 16:18:34 GMT

Windows 7

Re: Pixma MP495 Printer not detected

Patrick — Tue, 29 Jul 2014 16:26:58 GMT

Hi cskye74,

Reinstalling your PIXMA MP495 should resolve this issue. To do this, please follow these steps:

1. Put the PIXMA MP495's CDROM in the CDROM drive. If the welcome screen appears, exit it.

2. Click on Start and then Run. If Run is not in your Start menu, please follow these steps to add it:

     2-1. Click Start.

     2-2. Right click the Start menu and left click on Properties.

     2-3. Click on the Customize button next to 'Start Menu'.

     2-4. In the Customize Start Menu window, place a checkmark next to 'Run Command'.

     2-5. Click OK in the Customize Start Menu window.

     2-6. Click OK in the Properties window.

3. Click Browse. In the Browse window, click on "Computer".

4. Double click the CANON_IJ CDROM.

5. Double click the folder named WIN.

6. Double click the folder named Driver.

7. Double click the folder named DrvSetup.

8. Double click the file named DELDRV. If you are using the 64 bit version of Windows, please double click DELDRV64.

9. In the Run box click OK and follow the on-screen prompts to remove the driver.

Once complete, please follow these steps:

1. Click on Start and then Run.

2. Double click the CANON_IJ CDROM.

3. Double click the folder named WIN.

4. Double click the folder named Driver.

5. Double click the folder named LAN.

6. Double click the file named CNMNPU.exe

7. In the Run box click ok.

8. Follow the prompts to uninstall.

Once complete, restart the computer.

While the computer restarts, please press the Maintenance button on your PIXMA MP495 until the letter 't' appears and then press the Black Start button. This will reset the network settings on your PIXMA MP495.

To install the unit for use over your network wirelessly, please follow these steps when the computer restarts:

1. Take out and then reinsert the CDROM that came with the PIXMA MP495. The setup program will start automatically.

2. If the Autoplay screen appears, click Run and then Continue.

3. Click on Easy Install.

4. When the Easy Install screen appears, click Install.

5. Read the License Agreement carefully and click Yes if you agree.

6. When the Setup Method appears, choose Use the print on a network.

7. Click Next.

8. When the Printer Connection screen appears, click Next.

9. Make sure that your PIXMA MP495 is on.

10. When the Set Up New Printer screen appears, click Next.

11. When the Connect Cable screen appears, connect the USB cable from the PIXMA MP495 to your computer.

12. If the Detected Access Points List or Access Points screen appears, enter your network key and click Connect.

13. If the Confirm Connection Access Point screen appears, click Yes after confirming the access point.

14. Remove the USB cable and click Next.

15. Confirm the results and then click Finish to complete the installation.

If you are experiencing difficulties, you can view the installation process by following this link:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp495?selectedName=Wireless_Help

Re: Pixma MP495 Printer not detected

kaitlyn_mccue — Wed, 18 Feb 2015 04:22:53 GMT

Hi I have the Canon Pixma MP495 and I can't seem to find the IP address. 😭 Can you help me?

Re: Pixma MP495 Printer not detected

Ramona — Fri, 20 Feb 2015 13:20:23 GMT

Hi kaitlyn_mccue,

You can print out the network settings of the printer to display the IP address. To do this, please press the Maintenance button (looks like a pair of pliers and a screwdriver) repeatedly until a symbol that looks like an upside down U appears on the LED, then press the Black or Color button.

Hope this helps!

Re: Pixma MP495 Printer not detected

Konstantine — Sat, 27 Jun 2015 19:41:28 GMT

Hello, i have problem, my computer cant find printer, i use USB cable and saying not detected, many times i uninstal and install again but cant help nothing, how fix please help

Re: Pixma MP495 Printer not detected

SarahG — Sun, 15 Nov 2015 00:21:29 GMT

I have this problem too, I've printed out the network configuration page and it says link status is inactive and wireless is disabled. My mac doesn't find the printer at all (I removed it and want to reinstal to see if I can then print)

Please advise asap.

Re: Pixma MP495 Printer not detected

travelady-2 — Wed, 09 Dec 2015 21:44:35 GMT

says inactive

Re: Pixma MP495 Printer not detected

travelady-2 — Wed, 09 Dec 2015 21:46:56 GMT

Windows 10

Re: Pixma MP495 Printer not detected

sbornot2b — Thu, 14 Jan 2016 02:33:24 GMT

Windows 10. Tried everything in previous posts.

When I get to the step in the installation where it says to plug in the USB cable, I do, and it never detects the printer.

Prinout from my mp495:

Wireless Lan: Enable

Link Status: Inactive

MAC Address: 88:87:17:1F:3A:A1

SSID BJNPSETUP

Connection Mode: Infrastructure

Encryption: none

WEP Key length: inactive

Authentication: Open

TCP / IP Verification IPv4

and more...

Re: Pixma MP495 Printer not detected

Ramona — Mon, 18 Jan 2016 06:21:11 GMT

Hi sbornot2b,

If you have any antivirus or firewall programs installed on your computer, please temporarily disable them and then attempt to reinstall the printer. Sometimes these programs can block the detection and successful installation of the printer. Once the printer is installed successfully, you can re-enable the protection software.

If you still experience difficulty, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help. There is no charge for this call.

Re: Pixma MP495 Printer not detected

aray — Thu, 14 Apr 2016 00:25:38 GMT

I need help. My printer worked with USB just fine but after trying to connect wirelessly, it says "Printer is Offline." I did the test for ACTIVE and it IS.

The IP is: 192.168.0.8

Default Gateway is: 192.168.0.1

I have Windows 7 64bit

PLEASE tell me how to get my printer working again like it was. I've reinstalled driver software (no CD on hand) twice and still nothing.

Re: Pixma MP495 Printer not detected

alanpo7 — Mon, 07 Nov 2016 12:28:34 GMT

Iv`e only just posted. No reply yet. Sorry.

Re: Pixma MP495 Printer not detected

Tal — Tue, 14 Feb 2017 12:13:20 GMT

I just found a very weired behavior connecting this printer.
Router WiFi protection mode might need to be changed from WPA2 to WPA or the printer to work !!b
It was connected for a time and at some point, after my kid played with router ports it stoped.
I tried to setup the printer again and it said it connected to network OK, but still was not detected 😕
After changing the router protection from WPA2 to WPA-WPA2 it was ok.

Re: Pixma MP495 Printer not detected

seadad805 — Sun, 26 Mar 2017 21:08:32 GMT

OK this seemes to be a situation where everyone is haveing the same problem with the MP495 printer so its evident that the product is not user friendly and when going online to find a solution it takes unnecesary time to try to find a way to get your printer to work.

Solution: take you MP495 and throw it in the trash!!! Read PC Mag or another reliable review source for revews on a printer that will fit your needs and match your wallet. Dont even bother trying to donate it because someone else will just end up with the frustration. And Cannon you should be ashamed for haveing a product with this problem for so many and not creating simple softwhere to address this!

Re: Pixma MP495 Printer not detected

seadad805 — Sun, 26 Mar 2017 21:11:28 GMT

Back to W/Mart or B/Buy!

Hope this helps all with the same problem

Re: Pixma MP495 Printer not detected

seadad805 — Sun, 26 Mar 2017 21:11:52 GMT

Back to W/Mart or B/Buy!

Hope this helps all with the same problem