topic Re: Unable to print in Desktop Inkjet Printers

Unable to print

shari36e — Fri, 24 May 2013 21:01:48 GMT

Have a pima mx410 printer & windows 8. I'm unable to print after installing printer on laptop. Help

Re: Unable to print

Karl1 — Mon, 27 May 2013 03:09:30 GMT

Hi shari36e,

So that we can better assist with this issue, please let us know what exactly happens when you try to print. If you receive an error, please let us know the exact wording of the error. Also, please let us know if the printer is connected to the computer via USB or if you are using it wirelessly.

Re: Unable to print

shari36e — Sat, 01 Jun 2013 15:13:45 GMT

It says it is unable to find printer. I am trying to install it wirelessly. I can attach a USB cable to the printer and print that way, but not wirelessly. My desktop is attached by a USB cable.

Re: Unable to print

Michael — Sun, 02 Jun 2013 16:25:31 GMT

Hello.

Uninstalling and reinstalling the drivers should resolve this issue. Please perform the following:

1. Click Start and open the Control Panel.

2. Open Programs and Features.

3. Uninstall the MX410/MP Drivers and the Canon IJ Network Tool.

4. Close all windows that are open.

Once this has been done, visit the following link to download and reinstall the Windows 8 drivers.

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx410#DriversAndSoftware.

If these troubleshooting steps do not work, feel free to call us at 1-800-OKCANON.