topic Re: Envelope ink. smudging problems in Desktop Inkjet Printers

PIXMA MP560 Envelope ink. smudging problems

Liriodendron — Tue, 20 Aug 2024 15:43:22 GMT

I printed my wedding invitations on a Canon PIXMA 560, and they are absolutely beautiful. But when I I tried to print the envelopes, there is always a dark smudge of ink on the lower right-hand side of the envelope. I have done maintenance cleaning, but I have not downloaded new drivers. The envelope is a little thicker than the paper but not not by much. Please help

Re: Envelope ink. smudging problems

Karl1 — Mon, 01 Apr 2013 02:27:26 GMT

Hi Liriodendron,

So that we may better asist with this issue, please let us know what version of Windows or Macintosh you are using. Also, please let us know what program you are using to print the envelope and whether the smudge appears on the printed side or the back of the envelope

Re: Envelope ink. smudging problems

Liriodendron — Mon, 01 Apr 2013 14:10:17 GMT

Mac 10.7 Lion OSX and I am using the word program that came with the Mac. The ink/smudge appears on the lower right hand side bottom and sometimes the upper left corner where the return address starts

Re: Envelope ink. smudging problems

Michael — Mon, 01 Apr 2013 21:09:49 GMT

Hello Liriodendron.

Please try the following adjustment to see if we can resolve your issue:

1. From the print dialog screen, expand the third dropdown menu. This can be labeled as 'Layout', 'Copies and Pages' or the name of the program you are printing from.

2. Select 'Quality and Media'.

Once there, change the media type option from Plain Paper to Envelope. This should allow the unit to compensate for the thickness of the paper before printing.

If you continue to have difficulties, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Envelope ink. smudging problems

angruhl — Sun, 01 Mar 2015 01:49:49 GMT

I have a Canon MG5320 and have always had the same problem. The suggestion of changing the media to "envelope" fixed it, but the printing was not as dark. What fixed it without changing the look of the printing was to turn on "prevent paper abrasion." I went to the actual printer, and from the Home screen, selected "Setup," then "Device Settings," then "Print Settings." Hope that helps! 🙂

Re: Envelope ink. smudging problems

dianeanita — Sun, 22 Mar 2015 17:06:47 GMT

That worked for me too! Thank you so much for the post!!

Re: Envelope ink. smudging problems

eileenjshaw — Fri, 10 Mar 2017 17:29:14 GMT

I chaneged the media quality to envelope. Have done the maintenance on the printer and I am still getting black smudges???

I am using a MAC Os Sierra. I am using Microsoft Word. My printer is a Canon MX 920.

Thank you,

Re: Envelope ink. smudging problems

macwebster — Sun, 09 Apr 2017 15:29:13 GMT

"What fixed it without changing the look of the printing was to turn on "prevent paper abrasion." "

This also worked perfectly for me on a Canon 7520. I never would have known about that Paper Abrasion setting. Many thanks. Can get my invoices out now!

Re: Envelope ink. smudging problems

finkey — Sat, 02 Dec 2017 15:32:12 GMT

Dec 2017 - This worked very well for me too, in a Windows 10 Pro 64-bit environment with Word in Office 2015. I went to Maintenance, Custom Settings, and ticked the box for "Prevent Paper Abrasion". There's always a little nuisance box that appears each time I print with this setting, but it's worth it, to get cleanly printed envelopes.

Re: Envelope ink. smudging problems

starrlg — Thu, 21 May 2020 21:34:57 GMT

The "Prevent Paper Abrasion" setting worked for me as well, on TS9020.

I've always had some problem with smudging on envelopes.

Re: Envelope ink. smudging problems

hunterk813 — Fri, 16 Aug 2024 13:27:38 GMT

Thank you so much angruhl! I've wasted so many envelopes from this problem. You solved it! 😃