topic Re: Canon MP Navigator Stopped Working (MX870) in Desktop Inkjet Printers

Canon MP Navigator Stopped Working (MX870)

jealkon — Sat, 16 Mar 2013 11:02:42 GMT

Running Windows7, 64 bit Oper System

Canon MX870

Scanning was not an issue prior to a few days ago. No new software or programs have been installed.

Went to scan a document and scanning looked like it was working, then it greyed out and received error message: Canon MP Navigator EX has stopped working.

Searched internet for solutions and tried them. Nothing works. I've gone as far to un-install all Canon products and utilities, even went into registry and searched and removed everything I thought I could related to Canon.

Still receive error. What do I do now?

Guess I've pretty much stumped the panal since there's been no response

Re: Canon MP Navigator Stopped Working (MX870)

Michael — Sat, 16 Mar 2013 00:47:29 GMT

Hello jealkon.

For testing purposes, please try to temporarily disable any firewall or anti-spyware programs on the computer to see if this will allow the program to run properly.

Also, if you have a different user account on the computer, try using or creating a different account to try and narrow down the cause of the error.

Re: Canon MP Navigator Stopped Working (MX870)

jealkon — Sat, 16 Mar 2013 11:01:55 GMT

Previously tried each of your suggestions and also tried this again. Stll does not work. I actually tried launching under the other three profiles on my PC and well a creating a new one.

Re: Canon MP Navigator Stopped Working (MX870)

Karl1 — Mon, 18 Mar 2013 05:01:21 GMT

Hi jealkon,

There may be a third party scanner driver interfering with MP navigator. Please try the following:

1. Click 'Start' and then 'Computer'.

2. On the left-hand pane, click the down arrow beside Local Disk (C: ).

3. Click the down arrow beside Windows to open the folder

4. Highlight the twain_32 folder.

5. The folder should have 2 folders that start with PIXMA MX870 and a file called wiatwain.ds. Any other folders or files should be dragged to the desktop.

6. Reboot the computer and try scanning again.

Re: Canon MP Navigator Stopped Working (MX870)

jealkon — Mon, 18 Mar 2013 20:32:01 GMT

Thanks so much, there was one additional file. SDC330Twain that was int folder. Put that on desktop, rebooted and scanning appears to be working.

Consider yourself a genius because no one has been able to solve the issue

Re: Canon MP Navigator Stopped Working (MX870)

jflowers — Fri, 10 May 2013 08:08:30 GMT

Had this same problem with an Lide 110 scanner and found the same file (sdc330Twain.ds) in C:\windows\twain_32, removing it sorted the problem - Thanks Very Much

Just to add, this file is installed with 'Smart Notebook' which is interactive white board software from Smart Technologies. From the small amount of testing since removing this file, the Smart software still seems to operate as normal, but updating the Smart software reinstalls the sdc330twain.ds file.

Thanks

Jon

Re: Canon MP Navigator Stopped Working (MX3600

ANNABELLA2 — Thu, 16 May 2013 15:06:32 GMT

I have been using my printer with this computer happily for several years and I have started getting and error meeage:

canon mP navigator Ex stopped working. Only the scanner is effected.

I have tried:

uninstalling the scanner software and then all the printer software.

Looking for hidden files in the network shortcuts: none found

Looking in the SDC330Twain folder for additional files and none were found.

I have rung Canon who advised me to reinstall windows which seems rather extreme and Microsoft.who directed me back to Canon.

Any suggestions?

Thanks

Re: Canon MP Navigator Stopped Working (MX3600

Stephen — Thu, 16 May 2013 15:21:37 GMT

Hi ANNABELLA2!
Welcome to The Canon Forums, and thank you for your inquiry! We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. Canon USA is only able to provide support for Canon products manufactured for and used in the US market. If you live outside the United States, please click here and select your country or region for your support needs. Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Canon MP Navigator Stopped Working (MX3600

aplatt1951 — Wed, 03 Jul 2013 18:40:30 GMT

I have the same problem as Annabelle. I have tried all these, there is no file in the network settings and the following are in my

twain_32 folder:

MX350 series (folder)

wiatwain.ds (file)

thats it.

Cannot scan. this is very frustrating. I live in the US.

Re: Canon MP Navigator Stopped Working (MX3600

Stephen — Wed, 03 Jul 2013 20:24:09 GMT

Hi aplatt1951!

Welcome to the Canon Forums! So that the Community can help you better, we will need to know exactly what equipment you're using, any error messages you're getting, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet). Any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!

Re: Canon MP Navigator Stopped Working (MX3600

aplatt1951 — Wed, 03 Jul 2013 20:58:21 GMT

I am running windows 7 pro. error message is

Canon MP Navigator EX has stopped working. Then it says the program will stop and I will be notified when a solution is found. which never happens. My equipment is MX350 WiFi. Until recently there were no problems.

Re: Canon MP Navigator Stopped Working (MX3600

Michael — Thu, 04 Jul 2013 12:48:31 GMT

Hello.

The issue that you are experiencing could be caused by other TWAIN devices that have been installed previously on the computer. Removing these devices from the Windows Twain32 folder may resolve this. To do this, please follow these steps:

1. Click on Start.

2. Type TWAIN_32 and press the ENTER key on the keyboard.

3. When the TWAIN_32 folder appears, take note of what is in the folder. We are going to move anything that is not needed for the Canon unit to operate. Files that are going to stay are wiatwain.ds and any Canon-related folders. Canon folders could be named MPxxx or CNQxxx. Leave those files/folders in this window. If there are any others, right click them and left click on CUT.

4. Close the window. On the Desktop, right click and left click on PASTE. The folder should now be on the Desktop.

5. Click Start and then search for TWAIN_32 again. Click on the folder that appears in the results above.

6. In the TWAIN_32 window, repeat the above process until all that is left in the TWAIN_32 folder is wiatwain.ds and the Canon folder, for example MPxxx.

Once that is complete, restart the computer.

When the computer restarts, attempt to scan again.

If these troubleshooting steps do not work, feel free to call us at 1-800-OKCANON.

Re: Canon MP Navigator Stopped Working (MX870)

mrswould — Mon, 22 Jul 2013 16:52:22 GMT

My twain_32 folder only has one folder MX430seris and one document wiatwain.ds

what do I need to do?

Re: Canon MP Navigator Stopped Working (MX870)

aplatt1951 — Tue, 23 Jul 2013 04:20:10 GMT

thats exactly whats supposed to be there. Canon will actually help by guiding you through a download of latest drivers and software. but if that doesn't work they'll tell you something is wrong with the computer and to call your manufacturer, who of course will send you right back to Canon. Im probably going to end up buying a new printer/scanner - and it won't be a Canon.

Re: Canon MP Navigator Stopped Working (MX870)

rafirondon — Wed, 24 Jul 2013 20:54:09 GMT

I have same problem and have not solved

I am running it on Windows Vista Home Premium (service pack 2) . Device is connected via USB.

I have read the other posts about the twain 32 folder but they refer to other operating systems such as windows 7. I also tried reinstalling the software. In fact, the cannon website where you can get support does not seem to have the model MX870. I had to select model MX876 which was the closest, in order to obtain a link to download the software.

Please help

Re: Canon MP Navigator Stopped Working (MX3600

rafirondon — Sat, 27 Jul 2013 04:31:16 GMT

I have same problem and have not solved. the software will not start, the error message says: it stopped working.

I am running it on Windows Vista Home Premium (service pack 2) . Device is connected via USB.

Please help

Re: Canon MP Navigator Stopped Working (MX870)

Karl1 — Tue, 30 Jul 2013 02:59:06 GMT

Hi rafirondon,

Actually, even though the steps indicate Windows 7, I just read the steps provided by Michael above and they would also apply to Windows Vista. As this is one of the most common causes of this error I would recommend trying these steps and see if they work. If not, I would recommend going into the Control Panel via the Start menu, click User Accounts, then create a new Administrator account. Reboot the computer and log into the new account, then see if the same error occurs from within the new account.

Re: Canon MP Navigator Stopped Working (MX870)

rafirondon — Tue, 30 Jul 2013 06:44:13 GMT

Thanks for your advice. I just tried all of your suggestions and still getting the same error message. I followed the instructions posted above and also I did what you said and created another admin account.

I don't know what else to do.

Re: Canon MP Navigator Stopped Working (MX870)

rjmeagle — Fri, 02 Aug 2013 17:05:20 GMT

I have a MX882 running on an HP Elitebook 8770W running on Windows 7 Pro 64-Bit with SP 1. I have tried all the recommended solutions provided herein to no avail including creating a new profile/user, uninstalling/reinstalling MP Navigator et al. When I created a new user, the problem went away at first, but shortly thereafter the "stopped working" error reappeared.

I am an IT Professional and have recommended and used the Canon Pixma/MX series in various locations within my company. Until now, I had a high regard for these models, but I have quickly soured on this.

Canon really needs to address this issue. I am left with no recourse, but to start using HP products, which I have done in the past. Gave Canon a shot and now am not certain it was a good idea.

Of course, a satisfactory resolution to this would go a long way to re-establishing my confidence in Canon. For now, I will research other scanners since I am "dead in the water" with my laptop and Canon.

Re: Canon MP Navigator Stopped Working (MX870)

mrswould — Sat, 03 Aug 2013 02:36:47 GMT

So I found a super back alley way to access my scans! Even though I still get the box that says " Canon MP Navigator Stopped Working (MX870)" I was finding that I could trick my scanner as though it was scanning a picture but the files were to large but today I found out that all my files have been saved in file. THis is how to access them>>>>

1. c:

2.users

3."choose your username"

4. My Pictures

5.MP Navigator EX

inside the "MP Navigator EX" I found dated folders form all of the files that I though never scanned into the computer!

I hope this helps someone!