topic Re: scanner not working in Desktop Inkjet Printers

scanner not working

Ibg — Thu, 28 Feb 2013 17:19:57 GMT

I have a Pixma MG6220 and I can't scan documents to my computer. I was able to do it earlier but now I don't have "use scanner" icon in my main menu and quick menu. Do I have to install some extra driver or what I can do? Because I lost my CD I installed it from Canon website, it has all same features, right?

Re: scanner not working

Stephen — Thu, 28 Feb 2013 18:17:57 GMT

Hi lbg! So that everyone's on the same page, it will be helpful to know any error messages you're getting, and the Computer Operating system you're using. Any other details you'd like to give will only help the Community help you! Thanks and have a great day!

Re: scanner not working

Ibg — Fri, 01 Mar 2013 02:43:03 GMT

oh, sorry. I have WIN 8 (x64). I don't get any specific error message I just can't find the "use scanner" icon that I could do the scanning of the document to my computer. Hmm.. now it says that "set the PC to start scanning".Printer/scanner has a wireless connection to my PC, I printed a document from PC just fine so the connection isn't the issue.

So, something is missing from the main menu and I can't launch the scanning. Any suggestions?

Re: scanner not working

Devin — Tue, 05 Mar 2013 04:14:30 GMT

Hi lbg!

It sounds as though you do not have the MP Navigator software installed on your computer. This is the bundled scanning application that comes with your PIXMA MG6220. What we can do is download the latest version for Windows 8 64-bit.

Please perform the following to download the software from our website:

1. Visit Canon's web site at:

http://www.canontechsupport.com

2. Click on SUPPORT & DRIVERS. On the Support & Drivers page, select your model in the following manner:

a. From the first menu, select PRINTERS & MULTIFUNCTIONS.

b. From the second menu, select PIXMA MG SERIES.

c. From the third menu, click DRIVERS & SOFTWARE beside PIXMA MG6220.

3. Select Windows using the drop down menu SELECT OPERATING SYSTEM VERSION, then select Windows 8 (x64) using the SELECT OS VERSION drop down box.

4. Click SOFTWARE.

5. Click on MP Navigator EX.

6. Instructions for completing the download and installation will appear on the page that follows. You will also see a disclaimer at the bottom. Review the disclaimer, and click I AGREE - BEGIN DOWNLOAD.

7. Once the download is complete, double click on the downloaded file to start the installation. Follow the onscreen

instructions to install.

Re: scanner not working

totalytammy — Sat, 14 Sep 2013 00:34:47 GMT

I am having the same message from my Canon MG6200. I installed the MP Navigator EX. It is giving me a responce

Cannot start the MP Navigator EX. Check the following points.

1. The supported model of this software is as follows. Check your product model is listed.

Canon MG6200 series

2. MP driver/scanner driver whjich supports your product model is installed

3. Your product model is connected to PC properly and the power is ON, if there is a power supply

4. Reconnect the USB cable when connected with USB

I can print from my computer but cannot scan. I do not know what it wants from me.

Re: scanner not working

MarkII — Mon, 16 Sep 2013 16:11:08 GMT

Hi totalytammy,

Are you using the scanner over a wireless or USB connection?

If you are using the scanner over the network, it looks like the MP Navigator EX software is seeking the scanner on a USB connection. In MP Navigator EX, click the Preferences button and then select the Product Name with "Network" in the title. Click OK, then try you scan again.

If this didn't work, or if you have any other questions, please feel free to Contact Us!

Re: scanner not working

AlanD44 — Sun, 03 Nov 2013 11:50:15 GMT

This problem seems much like my own. I am using Windows 8.1 communicating with my MG6350 through a network. The printer is fine but the scanner wants to use USB. I am unable to find a scanner Preferences page as shown on the last message. Where is it?

Re: scanner not working

AlanD44 — Sun, 03 Nov 2013 17:25:31 GMT

Please disregard my earlier question - I should have read the previous answers in the string. I guess I need to install the MP Navigator for my MG 6350. Sorry about that.

Re: scanner not working

Trancebear — Fri, 08 Nov 2013 04:14:27 GMT

I am having the same issue with my MG6320 multifunction printer. After upgrading to Windows 8.1 64bit my scanner suddenly stopped working. The printer works fine. I am trying this wireless. If I use a USB cable everything works fine. I spent 2 hours on the phone with Canon.com and they ended up blaming Microsoft and said I should call Microsoft. Calling Microsoft for tech support is virtually impossible and if you do get connected they want lots of money up front to help you. I am also sure they would put the blame back onto Canon. I just want my unit to operate as it was intended on an operating system Canon says it supports.

Re: scanner not working

mikikay — Tue, 19 Nov 2013 02:47:53 GMT

I have Pixma mg5220 all in one; been using wireless for several years. I cannot scan - error message is that the printer cannot be detected. I installed new driver tonight (the MP one with wireless) and get same message over again that the printer can't be detected on the network. Performed easy set up on printer panel without a problem; easily found access points, etc. Installed a few weeks ago Bitdefender for 1st time -- could this have something to do with it? But has happened to me occasionally in past before Bitdefender with scanning, not printing, and had to reset with passphrase and all was OK. Been about a 4-6 weeks ago last used printer or scanner. Any advise? Very frustrating. Using Windows 7.

Re: scanner not working

Ramona — Thu, 28 Nov 2013 01:06:36 GMT

Hi mikikay,

Sometimes firewall, antivirus and spyware protection programs can prevent the printer/scanner from being detected on the network. If you temporarily disable the BitDefender program and then attempt to scan, are you able to scan successfully?

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: scanner not working

pjgibbons — Fri, 10 Jan 2014 22:56:17 GMT

I have a 2 year old mg5220. Just got a new laptop with windows 8.1, and now I cannot get the scanner to work from the operation panel. Navigator is installed, all drivers are updated and printer is showing up with network address in setup. I can print without a problem, and I can scan from Navigator. I can't get the scanning to work from the operation panel, which is what I use most often. When I try to set the pc on the operation panel, my laptop doesn't show up on the list. It sometimes lists just usb, and sometimes includes the other pc on my network. I checked the printer properties, and the 'enable bidirectional support' is not checked and I suspect that has something to do with my problem.

Does anyone have any other ideas? This is driving me crazy.

Re: scanner not working

pjgibbons — Sat, 11 Jan 2014 03:35:58 GMT

Solved my problem. For some reason, the scanner utility wasn't installed. I removed the printer and all drivers (good info on stragglers in this post: http://www.tomshardware.com/answers/id-1623188/catch-uninstalling-printer-drivers.html). I then reinstalled the printer, drivers, and navigator, IJ network tool and my canon printer software. Still wasn't having success, so in the process of poking around, I noticed that there was a canon network scan utility in the list of my installed programs, but it didn't show up on my list of apps. Searched on the name, it came up, clicked on it to open it. In the window that popped up it said if you plan on using the operation panel of the scanner via the network, select the name of the scanner from list below, then click ok. Once I did that, an icon appeared on my taskbar and it has worked perfectly ever since.

Hopefully this post will help out others spending ridiculous amounts of time trying to figure this out like I was.

Re: scanner not working

em-squared — Mon, 17 Feb 2014 04:09:02 GMT

H, MarkII (or anyone else that can answer):

When I try to set the product name in the Preferences for MP Navigator EX, I first have to open MP Navigator EX, don't I? Well, when I do, that error message pops up, and the only thing I can do is click OK which closes it. I don't seem to be able to get to the point where I could access the Navigator.

BTW, is there an app for Windows 8 that would make all the Canon services available in one spot. I do see that there is something for the printer (Canon Inkjet Print Utility), but I don't know what it is supposed to do for me. I was hoping it would show the printer status and queue, maybe a way to start scanning, but I have to resort to Searching from the Start Screen and guess at the correct naming of the utilities.

Printing is fine.

Thanks for any help.

OS: Windows 8.1 Pro

Computer: ThinkPad X220 connected wirelessly to switch

Device: Canon MX870 connected to wireless switch

Re: scanner not working

AliMac — Thu, 20 Mar 2014 16:51:47 GMT

Hi I recently bought a MG3550 printer in the UK but cannot get the scanner software to load (tried numerous times). I have also been on Canon website and downloaded from there with no joy The printer prints but will not scan? Any ideas please

Re: scanner not working

duchess52 — Mon, 07 Apr 2014 03:11:39 GMT

me too

Re: scanner not working

duchess52 — Mon, 07 Apr 2014 03:12:47 GMT

I am getting an error E1 also it says I need VIA driver

Re: scanner not working

duchess52 — Mon, 07 Apr 2014 03:16:12 GMT

my printer is MG3222

Re: scanner not working

duchess52 — Mon, 07 Apr 2014 03:34:43 GMT

mine too... I have a MG3222 thats only 4mos old

Re: scanner not working

schnad — Fri, 11 Apr 2014 01:06:59 GMT

I have a MG6320 and the scanner says set to PC....I'm not a computer person, so what does this mean.....