topic Re: My Pixma MX860 all in one printer will not print the black color portion of a print job. in Desktop Inkjet Printers

My Pixma MX860 all in one printer will not print the black color portion of a print job.

rayc — Thu, 08 Aug 2013 22:40:33 GMT

If the print job from my computer such as an email or word document is all black type, the page comes out all blank. However, if I use the copier function to copy a document, the black portions are printed just fine. Printing a test page shows the black part also. There is plenty of black ink in both cartridges. Any ideas on what is happening or how to fix it?

Re: My Pixma MX860 all in one printer will not print the black color portion of a print job.

Julius — Sun, 11 Aug 2013 18:46:51 GMT

Hello rayc,

Please try running through 2-3 print head cleanings through the "Maintenance" window on the printer itself.

If the issue persists, please click on the following "Contact Us" link for further support.

Thanks!