topic Re: PIXMA Mp800 - No longer printing black in Desktop Inkjet Printers

PIXMA Mp800 - No longer printing black

hidestar — Fri, 08 Feb 2013 15:29:39 GMT

We have had this printer for a few years and it has always worked well but recently it has stopped printing black. I have done all of the cleanings, changed the toner, changed the type of toner but still no luck. Any ideas?

Re: PIXMA Mp800 - No longer printing black

Ramona — Tue, 12 Feb 2013 01:26:51 GMT

Hello hidestar,

Since you have performed multiple cleanings as well as have replaced the ink in the printer and the black ink still does not print, it is possible that the printer will require servicing to resolve the issue. We ask that you please use the Contact Us link below to contact our technical support team to determine if the printer will require servicing, and obtain servicing options as needed.

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: PIXMA Mp800 - No longer printing black

hishambharoocha — Thu, 16 May 2013 13:42:54 GMT

I have a strange issue with my PIXMA MP800 which is if I try to print text based files no black will print, but if I print from Photoshop it works. Word files and Adobe PDFs do not print black unless I print them as an image, not text. Please let me know if you have any idea how to fix this. Thank you!

Re: PIXMA Mp800 - No longer printing black

Michael — Sun, 19 May 2013 21:03:53 GMT

Hello hishambharoocha.

First, a test of the printer should be performed. To do this, please follow these steps:

1. Press the Open button to open the output tray.

2. Load letter-sized plain paper in the auto sheet feeder or the cassette.

3. Press the Menu button.

4. Press the left or right cursor to select Maintenance/Settings, then press OK.

5. Press the left or right cursor to select Maintenance, then press OK.

6. Press the down cursor to select Nozzle check, then press the OK.

7. Press the up cursor to select Yes, then press OK. (The nozzle check pattern is printed.)

Please compare your printout with the example that has been attached to this message. If they are different, printhead cleanings will have to be performed.

To perform cleanings, please follow these steps:

1. Press Menu.

2. Press the right cursor to select Maintenance/Settings, then press OK.

3. Press the right cursor to select Maintenance, then press OK.

4. Press the down cursor to select Deep Cleaning, then press the OK.

Perform 2 cleanings and then print a Nozzle Check again. If the Nozzle Check does not improve, feel free to call us at 1-800-OKCANON for additional assistance.

Re: PIXMA Mp800 - No longer printing black

hishambharoocha — Sun, 19 May 2013 23:36:29 GMT

Thank you for the reply. All inks EXCEPT the PGBK ink print perfectly. The PGBK does not print at all. I did the deep cleaning and it still does not print anything. Any suggestions on what is going on or how to fix this? Thank you in advance.

Re: PIXMA Mp800 - No longer printing black

Hoops — Sun, 15 Sep 2013 05:11:23 GMT

I have exactly the same problem. The PGBK cartridge does not print when I do a nozzle check. Jpeg files print ok in black&white but Word/Excel do not!! I changed the PGBK cartridge but ..... same problem. Anybody can help??

Re: PIXMA Mp800 - No longer printing black

Hoops — Thu, 19 Sep 2013 10:49:25 GMT

What could be the reason for the PGBK cartridge not printing in my test (Hoops) and the other messager.? My printer prints OK for picture files (as does his) and prints B&W pics perfectly as well so it doesn't seem to be the nozzle. It has something to do with the interaction between the Office Suite (Word, Excel, etc) and the printer. If I hook my laptop to another printer (a Brother) it seems to work fine. Any suggestions on how to solve my Canon problem would be much appreciated; the MP800 is a good machine and I hate to think of having to throw it out

Re: PIXMA Mp800 - No longer printing black

Stephen — Thu, 19 Sep 2013 13:05:37 GMT

Hi Hoops!

If the above troubleshooting did not solve the issue, then you'll want to contact your local Canon support team.

The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: PIXMA Mp800 - No longer printing black

Corksteer — Thu, 13 Mar 2014 18:19:58 GMT

I am having the same problem with my Pixma MP800 not printing black. I had noticed that before it quit most of the ink was more of a grey than black. All other colors perform well. Did anyone get a satisfactory answer or fix for this problem?

Re: PIXMA Mp800 - No longer printing black

hidestar — Thu, 13 Mar 2014 18:53:43 GMT

Yes - I bought a new printer - the cost to fix was basically the same to buy a new on

Re: PIXMA Mp800 - No longer printing black

Hoops — Thu, 13 Mar 2014 23:54:43 GMT

So did I; another Canon (MX526) for less than the price of the cartridges in the MP800. Pity that the new world is all about RATA (Replace And Throw Away).

Re: PIXMA Mp800 - No longer printing black

pablog80 — Thu, 20 Nov 2014 17:52:25 GMT

Of course. The satisfactory answer from Canon is that you buy a new printer from them which will probably perform ok just until the warranty is over again.

I am having just the same problem as all of you and many others in other internet forums, which makes it obvious that we are talking about an endemic design or production mistake but we will have to spend our money anyway to have it fixed. Such are life and laws.

Thanks

Re: PIXMA Mp800 - No longer printing black

Jarhed — Sat, 31 Jan 2015 00:16:56 GMT

Joke's on them. I'm buying an HP.

Re: PIXMA Mp800 - No longer printing black

Henry8 — Sat, 31 Jan 2015 00:57:08 GMT

When you purchase any new product,use Your credit card,mine is Chase Freedom Visa,they extend the Warranty an extra year,even if you only charge any amount of the purchase price.I have used it twice,no hassle. Check with your Card provider to determine if they give the coverage on Extended Warranty.

Re: PIXMA Mp800 - No longer printing black

tropen — Wed, 18 Feb 2015 18:08:11 GMT

It's about time Canon admit they have a problem, and offer real solution.

Luckily, another user in another thread found it on his own... watch the video and follow instructions (I used canned air to make sure all water was gone - just in case...

http://community.usa.canon.com/t5/Personal-Printers/I-have-a-pixma-MX882-printer-and-all-of-a-sudden-it-stopped/td-p/56177

Worked like a charm on my PIXMA MX882

Re: PIXMA Mp800 - No longer printing black

ehalmil — Wed, 15 Apr 2015 21:35:36 GMT

The link you posted will not open. Says it has invalid perimeters. Could you send another link. Thank you.

Re: PIXMA Mp800 - No longer printing black

tadieu — Thu, 08 Oct 2015 18:13:32 GMT

https://youtu.be/ZheZf-vdho8

this is the video previous poster was referring to.

Re: PIXMA Mp800 - No longer printing black

tadieu — Thu, 08 Oct 2015 18:14:08 GMT

and the thread:

http://community.usa.canon.com/t5/Printer-Multifunction-Support/I-have-a-pixma-MX882-printer-and-all-of-a-sudden-it-stopped/m-p/56177#M9834

Re: PIXMA Mp800 - No longer printing black

Gulfstream17 — Sun, 25 Oct 2015 17:43:21 GMT

Had similar symptoms with my MG6220. I had just changed all the ink tanks and the printer would print a test pattern, would print colors, and could copy a photo but wouldn't print black text. The pages came out blank. Don't know if my situation is the same as others but in my case this was the problem: there are two black ink tanks labeled BK and PGBK. BK is a slim tank with apparently deeper, richer black ink for photos and PGBK is a thick tank for text and apparently smudges less easily than BK. When I replaced my tanks I didn't notice that the thick tank was marked BK like the thin black tank, not PGBK. I had another thick tank on hand that was labeled PGBK and when I replaced the thick BK tank with the PGBK tank it worked. I guess the thick BK tank wasn't recognized by the printer even though it loaded into it's slot as if it were the right one. If your printer takes both BK and PGBK tanks, make sure the tanks are marked the same as the tank slots they go in.

Re: PIXMA Mp800 - No longer printing black

amallan — Mon, 14 Dec 2015 17:22:38 GMT

The test pattern on my PIXMA Mp800R is OK as far as black goes. In copy mode and from my PC it only prints color. It sure sounds like an electronic problem. I don't think I'll go for the price of service. After reading all the forum comments, I think I will have to change brands.