topic Re: TS9020 printer not responding in Desktop Inkjet Printers

TS9020 printer not responding

dot-2630673 — Sun, 18 Mar 2018 20:54:02 GMT

I need help with this problem. I had unplugged printer, restarted computer, checked all the connections. It is connected to the WiFi. Is there anyone that can help me. Thanks

Re: TS9020 printer not responding

Jason — Sun, 18 Mar 2018 21:08:40 GMT

Hi dot-2630673,

To have a better understanding of your issue, please let everyone know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks!

Re: TS9020 printer not responding

dot-2630673 — Mon, 19 Mar 2018 00:31:31 GMT

Its not time sensitive, but I would like to get it back working. I am using windows &. The printer has been working well until I got a paper jam. It then went to offline and I had trouble getting that fixed. Finally got that done and now it is not responding. So any help I can get will be appreciated. Thanks. The support techs for cannon has not be helpful. They want control of computer and then want to charge. I don't feel it's that big of a problem. Thanks

Re: TS9020 printer not responding

Crista — Mon, 19 Mar 2018 00:39:31 GMT

Hi dot-2630673!

Thanks for letting the community know what operating system you are using! It allows them to better troubleshoot and provide suggestions appropiate for your operating system.

If you are in the United States, Canon USA does not charge for technical support. It sounds like you may have called a company pretending to be Canon. If you'd prefer step by step troubleshooting, you can reach our techincal support team HERE.

We hope this helps!

Re: TS9020 printer not responding

dot-2630673 — Mon, 19 Mar 2018 00:41:49 GMT

Yes, that shows great. Reach out to your technical support team for me or tell me how to reach out.

Re: TS9020 printer not responding

dot-2630673 — Mon, 26 Mar 2018 00:31:53 GMT

I still need to get help resolving an issue. I uninstalled and reinstalled the printer. I then was unable to print because it was offline. Now is back to not responding. The moderator for my last conversation suggested a canon support and was going to give me the information needed to contact canon. canon support is not on my starter guide. Is there anyone who can help me? I have had this problem for 2 weeks. Please help

Re: TS9020 printer not responding

Crista — Mon, 26 Mar 2018 00:41:16 GMT

Hi dot-2630673!

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, you can reach our technical support team by calling 1-800-OK-CANON (800-652-2666), Monday to Friday from 10AM to 10PM ET.

If you live outside the United States, please visit: http://global.canon to find your country's support page.

We hope this helps!

Re: TS9020 printer not responding

dot-2630673 — Mon, 26 Mar 2018 01:30:24 GMT

Re: TS9020 printer not responding

dot-2630673 — Mon, 26 Mar 2018 01:31:56 GMT

thanks very much for the canon support number

Re: TS9020 printer not responding

Patrick — Fri, 04 May 2018 18:21:21 GMT

HI dot-2630673,

Were you able to contact Canon and were they able to get you printing again?

Re: TS9020 printer not responding

Jhadzia — Thu, 28 Jun 2018 19:06:04 GMT

My TS9020 that is less than 3 weeks old just stopped printing and said that there was an obstruction. There was no visible obstruction and turning the printer off and back on did not correct the issue. I opened the cover and the ink would not move to the center as it normally would. Upon closer look, I saw a cogg wheel laying next to the ink. This cog wheel was easily put back onto the post that obviously looked empty.

Printer is back working fine again. I'm not sure how it came lose as I was printing single page sheets and it just suddenly dislodged. Maybe something to look into, Canon.

Re: TS9020 printer not responding

dot-2630673 — Fri, 29 Jun 2018 13:00:23 GMT

Jhadzia, hello. I have had this problem several times. I finally called canon support 8006522666. They uninstalled the printer and re-installed it. They told me it could be that my norton protection is blocking certain elements. Anyway the uninstalling and reinstalling worked. Give them a call unless you are tech savvy.

Re: TS9020 printer not responding

Jhadzia — Fri, 29 Jun 2018 14:26:20 GMT

I'm not sure the issue was conveyed correctly. I'm only a bit tech-savvy, but I do know that an uninstall and reinstall will not fix a gear falling off inside the printer. A cog wheel/gear fell off inside the printer. Only putting it back will fix it.