topic Re: Canon Solutions Menu in Desktop Inkjet Printers

Canon Solutions Menu

Jack625 — Sun, 11 Mar 2018 17:47:01 GMT

Since I upgraded my operating system to MAC OS High Sierra -Version 10.13.3, I can no longer use the Canon Solution Menu for scanning. I had Yosemite before and made the change on Friday, 3/9/2018. Is there a driver I can download to fix it? I am hard wired to my MAC. My printer is PIXMA MP600 Model MG8220.

Thanks,

Re: Canon Solutions Menu

Stephen — Sun, 11 Mar 2018 18:03:01 GMT

Hello!

You can get the most up-to-date software from our site HERE.

If you've updated and you still have problems, you'll want to reach out to support. They're available weekdays from 10am to 10pm (ET) at 1-800-OK-CANON (800-652-2666).

If you're outside of the USA, you'll want to contact Canon in your country/region for support. Contact information can be found HERE.

Re: Canon Solutions Menu

Jack625 — Sun, 11 Mar 2018 18:26:59 GMT

Thanks Steven - I tried the upgraded driver issued 9/10/17 (18.0.2c) without success.

Re: Canon Solutions Menu

shadowsports — Mon, 12 Mar 2018 14:38:25 GMT

Greetings,

Completely uninstall and reinstall the printer. The OS is supported.

Re: Canon Solutions Menu

206Trish — Sat, 08 Dec 2018 22:11:33 GMT

Same problem. Upgraded from Yosemite to High Sierra and now my Pixma MG8220 won't work.

I deleted all the Canon files and downloaded Canon's latest files and reset my Mac System Preference to reset my printer, but still won't work. I keep seeing something about 32 bit vs 64 bit not optimized.

I called Canon Tech Support in November 2018. I was told they no longer do Tech Support for the MG8220.

It's amazing Canon Tech Support NOT have weekend hours. Who has time to fix these problems during the week!

I've spent about 3 hours! on the phone with Apple and researching trying to fix this problem. Going to get a new printer now and it won't be a Canon because they don't have live Tech Support for all their products.