topic Error: Out Of Paper When Tray Is Full in Desktop Inkjet Printers

Error: Out Of Paper When Tray Is Full

TimothyW1686 — Thu, 22 Feb 2018 15:29:05 GMT

Cannon MX920

I recently ran out of paper and it was a few days before I had a chance to buy some more so when I did, I reloaded the cassestte with paper and put it back into the printer and tried to print something when I get the error telling me there is no paper in the printer.

I never had this issue before, This only occured once I ran out of paper and No I didn't try and print anything when I knew the paper tray was empty.

I know that the printer is working fine and there are no jams and that the printer is able to feed the paper because when I tried to make a copy of something It gave me the out of paper error but I restarted the printer and tried again and this time it copied the paper with no issue and printed it so to make sure it was indeed working again I tried to make another copy and sure enough I got that error again so I decied to see what would happen if I restarted the printer and did what I did last time and sure enough as soon as I restarted it and it made the copy with no issue.

So I then went to my computer to try and print out something and it's giving me the "No Paper" error again.

Re: Error: Out Of Paper When Tray Is Full

Danny — Thu, 22 Feb 2018 14:19:20 GMT

Hi, TimothyW1686!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: Error: Out Of Paper When Tray Is Full

TimothyW1686 — Thu, 22 Feb 2018 15:40:36 GMT

Cannon MX920

Support Code 1008

Re: Error: Out Of Paper When Tray Is Full

TimothyW1686 — Sun, 25 Feb 2018 06:22:33 GMT

Bump

Re: Error: Out Of Paper When Tray Is Full

lking896 — Wed, 02 May 2018 21:10:13 GMT

I am having the same issue. Did you find a solution?

Re: Error: Out Of Paper When Tray Is Full

TimothyW1686 — Thu, 03 May 2018 01:37:34 GMT

Nope, I actually went and bought a new printer but had to take it back because it was defective so when I got back home I decided to play with it some more and now all the sudden it's printing without any issues.

I did delete the printer and reinstall it on my PC with the drivers from canon website but don't know if that actually made a difference or not

Re: Error: Out Of Paper When Tray Is Full

Michael — Fri, 04 May 2018 18:22:38 GMT

Hello.

Make sure that the paper is being loaded in the correct paper tray. The MX920 has two paper trays on the front of the unit.

If you continue to have difficulties, find more help at Contact Us.

Re: Error: Out Of Paper When Tray Is Full

TimothyW1686 — Fri, 04 May 2018 19:32:35 GMT

Umm the second tray is for photo paper so it's obivous you can't load printer paper in a tiny photo tray

Re: Error: Out Of Paper When Tray Is Full

RRamiah — Sat, 12 May 2018 18:32:06 GMT

Check that the paper type is not set for 4x6 for photos which is the default. I transferred the pic to a word doc where the default was A4 and no more error message saying that the printer is out of paper.

Re: Error: Out Of Paper When Tray Is Full

lwarrenhky — Sun, 09 Dec 2018 16:21:32 GMT

Where do you chage paper type?

Re: Error: Out Of Paper When Tray Is Full

MsKeet — Sun, 11 Aug 2019 23:58:45 GMT

Dont throw your printer away just yet! I had the same problem with my 490 pixma and after reading volumns and watching umteen videos I decided that the paper take-up wheels were dirty and this turned to be true. The fix? A low tech solution: I took a long chop stick and attached a Q-tip to the end with rubber bands it then swabbed the roller wheels with isopropyl alcohol on the Q-tip. Viola! Problem solved! Printer works like new again!!

Hope this helps someone else! It made my day! 🙂

Cheers,

Re: Error: Out Of Paper When Tray Is Full

Hamza_canon — Thu, 10 Oct 2019 13:47:02 GMT

My canon printer says that ''put paper'' then there is the paper

Re: Error: Out Of Paper When Tray Is Full

MsKeet — Thu, 10 Oct 2019 23:51:40 GMT

See my post about cleaning the little roller take-up wheels with alcohol. When those wheels get dusty or dirty they can't pick up the paper and the printer reports that there is no paper. Cleanng those wheels with a long chop stick or something similar and a q-Tip dipped in alcohol and taped or rubber banded to the end to reach in there worked for me. Printer is now fine. Problem solved.

Re: Error: Out Of Paper When Tray Is Full

MaryClark — Sun, 25 Oct 2020 17:22:28 GMT

I keep getting the same message with my Canon MG5750 and it is only a few months old. Get fed up with pulling out the drawer and taking the paper out and then shutting it again. It works ok for a few printings and stops again.

Re: Error: Out Of Paper When Tray Is Full

TheConsultant — Tue, 27 Apr 2021 01:57:30 GMT

I have the problem with an Imageclass MF741Cdw. I can always print a test page from the main tray, and I can always print from an iPhone, iPad or Mac. If I do a hard reboot on my PC, I can usually print from most programs. However, if I try to print from MS Edge, whether a web page or a PDF, most of the time it will say the tray is empty so I have to use the multimedia tray. Sometimes it works correctly if I 'Print using system dialog' especially if I am on the phone with Canon Tech Support after a 50 minute wait. Once I get the error message after trying to print from Edge, then I cannot print from other programs until I do a hard reboot.

Re: Error: Out Of Paper When Tray Is Full

TheConsultant — Mon, 17 May 2021 15:08:57 GMT

I had a similar problem with a MF741Cdw. The solution to the problem was simply to use the newest and correct print driver. Windows automatically loaded 'MF741C/743'. I downloaded 'Canon FF741C/743/C UFR II' from the Canon website, but I assumed the newer print driver would overwrite the older one, and I did not notice the difference in the name. I had called Tech Support (50 minutes on hold), but the person I talked with was unaware of the new driver and the different name.