topic Re: CD/DVD label. Brand new install. Is there a manual? in Desktop Inkjet Printers

CD/DVD label. Brand new install. Is there a manual?

SATP — Fri, 02 Feb 2018 20:29:18 GMT

Is there any manual for My image garden?

Every basic CD/DVD label software in the word has a button toadd image. Can someone in software development add this feature please. I tried dragging many images from my desktop but can't find a way to have this software usable. Installed yesterday and have looked for any information/instyructions but have come up empty. Any help would be appreciated.
I can enter text in the text boxes but would like to add graphics

Re: CD/DVD label. Brand new install. Is there a manual?

SATP — Mon, 05 Feb 2018 23:13:17 GMT

Nobody knows how to add an image to the CD/DVD label?

Re: CD/DVD label. Brand new install. Is there a manual?

Jason — Mon, 05 Feb 2018 23:24:21 GMT

Hi, SATP!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. We do hope someone is able to assist! If this is a time-sensitive matter, of if you are looking to get support from Canon, please reach out to our US-based technical support team via Email by CLICKING HERE.

You can also reach them by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT) and they'll be happy to help.

Thanks and have a great day!

Re: CD/DVD label. Brand new install. Is there a manual?

SATP — Tue, 06 Feb 2018 02:42:44 GMT

Drag and drop doesn't mean drag and drop in this Cannon software. Apparently you have to figure out how to get your photos into the cannon folder, then once they're in some Cannon My Image Garden folder you can try to find the pictures. Then once you find those pictures you can drap from inside of the application only and drop into your project/art you're working on. Then you can go back to the project you're working on and then, finally, the drag and drop will work.

The worst software design I've ever seen. Had I know this I wuold not have purchased this printer.

Still looking for a manual as having only 3 total templates to create a CD label is simply pitiful.

Though the printer works quite nicely, I have removed 3 stars from my reviews because of the lack of support and proper software design.

Re: CD/DVD label. Brand new install. Is there a manual?

Michael — Fri, 04 May 2018 15:04:51 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.