MG5500 not printing via wifi

Toffels — Tue, 30 Jan 2018 00:57:41 GMT

I cannot get the MG5500 to print via wifi. I am trying to print a simple, text-only Google Docs document. When I print it and go to my print queue, it tells me the document is 25.6 MB in size, which is outrageous. It's a text-only document.

I tried to print a test page via the Canon app, and the print queue showed that as being 9 MB in size, which again seems a bit ridiculous.

The test page shows it loads 5.99/9 mb and then stops and won't do anything else and I have to cancel the job from the queue. The Google Docs documents loads 399 kb of the 25.6 mb, then stops and again I have to cancel it from the queue.

I'm reasonably certain that the printer is waiting for the "rest of the document" to be sent to the printer when in fact the entire thing has already been sent, but I have no idea if that's the case or, if it is, how to fix does. Has anyone else had this issue?

Re: MG5500 not printing via wifi

Michael — Thu, 03 May 2018 17:39:54 GMT

Hello.

Try printing a different document to narrow down the cause of the issue. There may be elements to that particular document that are making the file size much larger than a standard text document.

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MG5500 not printing via wifi

Re: MG5500 not printing via wifi