topic Re: Scan on MX532 is Awful; Help in Desktop Inkjet Printers

Scan on MX532 is Awful; Help

dbe1 — Tue, 26 Jun 2018 23:55:22 GMT

Can anyone help? I have an MX532 that makes awful scans. I don't understand it. I have had a Canon MG8120 that made beautiful scans. Here is a sample of a photo scan from the MX532.

Re: Scan on MX532 is Awful; Help

Patrick — Wed, 27 Jun 2018 17:40:32 GMT

Hi dbe1,

Please try uinsg the Advanced Mode of the scanner driver. To do this, please follow these steps:

1. Open the IJ Scan Utility. If you are on a Mac, this will be located in the Applications / Canon utilities folder. If you are using Windows, please click the Windows Start button (and then All Programs with Windows 7) and then the Canon Utilities folder.

2. Click the Scangear button.

3. Click the Advanced mode tab in the upper right hand corner.

4. Next to Select Source, choose Platen. Next to Color Mode choose Color. Select 300 DPI.

5. Click Preview at the bottom.

6. Make any necessary adjustments and then click Scan.

For more information regarding the IJ Scan Utility, please use the following link:

http://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/MX530%20series/1.1/EN/SU/Top.html

For rmore information regarding Advanced Mode, please use this link:

http://ugp01.c-ij.com/ij/webmanual/ScanGear/W/MFP/20.0/EN/SG/sg-904.html

Re: Scan on MX532 is Awful; Help

dbe1 — Wed, 27 Jun 2018 20:28:29 GMT

Thanks, but no improvement.

Re: Scan on MX532 is Awful; Help

BillS — Wed, 27 Jun 2018 21:06:23 GMT

Hi dbe1,

In order to clarify the issue a little further, allow me to ask a couple questions:

Do you get the same effect when making a photocopy?
Which version of Windows or Macintosh are you using?

I look forward to your reply.

Re: Scan on MX532 is Awful; Help

dbe1 — Thu, 28 Jun 2018 13:20:40 GMT

I am using Windows 10. B&W text copies fine. Color photos look like the scans.

FYI - I also get a frequent error code 5011, which requires unpluggin and replugging the device.

Thanks.

Re: Scan on MX532 is Awful; Help

Michael — Fri, 29 Jun 2018 14:17:35 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the causes of your issues. Please contact our support group using the "Contact Us" link below for additional assistance.

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