https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Mx972-ink-error/m-p/245788#M25449 <P>Just installed a new ink cartridge. &nbsp;Getting ink error message 1401. &nbsp;Unplugged and then plugged back in. &nbsp;Still issue. &nbsp;Reinstalled old ink cartridge. &nbsp;No error message.</P> Fri, 15 Jun 2018 15:27:36 GMT Cbshaugh 2018-06-15T15:27:36Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Mx972-ink-error/m-p/245788#M25449 <P>Just installed a new ink cartridge. &nbsp;Getting ink error message 1401. &nbsp;Unplugged and then plugged back in. &nbsp;Still issue. &nbsp;Reinstalled old ink cartridge. &nbsp;No error message.</P> Fri, 15 Jun 2018 15:27:36 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Mx972-ink-error/m-p/245788#M25449 Cbshaugh 2018-06-15T15:27:36Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Mx972-ink-error/m-p/246000#M25450 <P>Hello.</P><P>&nbsp;</P><P>Make sure that a new, genuine Canon brand ink tank is being used to ensure proper detection.</P><P>&nbsp;</P><P>If the error persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.<BR /><BR /></P><P>This didn't answer your question or issue? Find more help at <A href="http://Canon.us/ContactCF/" target="_blank">Contact Us</A>.</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 18 Jun 2018 15:15:02 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Mx972-ink-error/m-p/246000#M25450 Michael 2018-06-18T15:15:02Z