topic TS8120 print tray auto retract in Desktop Inkjet Printers

TS8120 print tray auto retract

timinct — Tue, 05 Jun 2018 21:56:30 GMT

I have the printer set up to retract the tray upon power off in the eco mode. It says that depending on the angle of the control panel it may not retract. What is the angle supposed to be? When you print the panel automatically opens and the tray comes out. Without moving the panel angle it will not retract the tray when it powers down. I tried opening the panel all the way up and it still did not retract the tray. I tried closing the panel and it still did not retract the tray.

What angle does it need to be at????

If you print and do not move it then it should retract but it will not.

It appears that it does not matter what angle the control panel is in this functioin will not work.

I just bought it last week and it has the latestest firmware version.

Re: TS8120 print tray auto retract

Michael — Wed, 06 Jun 2018 17:35:22 GMT

Hello.

Visit the following link for details about how the front tray should be situated.

PIXMA TS8120 Front View

This didn't answer your question or issue? Find more help at Contact Us.

Re: TS8120 print tray auto retract

timinct — Sun, 10 Jun 2018 15:16:58 GMT

This link says nothing about where the control panel should be so that it will retract the output tray when it powers off.

Re: TS8120 print tray auto retract

timinct — Fri, 15 Jun 2018 23:58:17 GMT

Your sending me email to accept this as a solution. It is not. This does not help at all.

Re: TS8120 print tray auto retract

Patrick — Mon, 18 Jun 2018 15:35:12 GMT

Hi timinct,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: TS8120 print tray auto retract

timinct — Tue, 19 Jun 2018 22:59:31 GMT

I just called technical support. The person that helped was great, but after checking had no clear angle that the control panel needs to be at in order for the auto retract to work. One thing I did discover is that if you hit the power button to turn it off a pop-up window appears asking if you want to auto-retract the tray. After entering yes the tray retracts and the printer turns off.

The automatic operation that is described in the manual will not work. This feature will not work on its own. It has nothing to do with the angle of the operation panel as stated. This is a firmare problem.

The only way for the output try to retract is manually turning off the printer. Then you are given the option as previously stated and when selecting YES it will retract the output tray. It will not do this automatically when it powers off by itself.

This has nothing to do with the correct angle of the control panel. This is failure in programming. Only a firmware update will fix the problem.

Speaking of which why if it is programmed to open the conttrol panel and extend the output tray when printing, why will it not do the same in reverse??? It should retract the tray and close the panel. Once again this is a firmware thing.

Come on Canon. Get with the program!

Re: TS8120 print tray auto retract

timinct — Mon, 20 Aug 2018 20:36:26 GMT

Two months later and still no response and no solution from Canon on this problem. It shows they really care!

Re: TS8120 print tray auto retract

Crista — Mon, 20 Aug 2018 21:09:21 GMT

Hi timinct!

Thanks for posting in the Canon Forums!

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If the link does not work for you, you can reach them by calling 1-800-OK-CANON (1-800-652-2666), Monday to Friday from 10AM to 10PM ET.

If you live outside the United States, please click here and select your country or region for your support needs.

We hope this helps!

Re: TS8120 print tray auto retract

timinct — Mon, 20 Aug 2018 21:21:42 GMT

Well two months from my last post and no solution is far from "immediate".

If you took the time to read maybe you would see I already called support.

So I am sorry to sound snippy, but your reply does not help in any way.

Re: Canon TS 9120 print tray auto retract

rjsight — Fri, 19 Oct 2018 00:56:01 GMT

I bought the Canon TS 9120. I got it all set with wifi etc. When it printed it printed beautifully. However I kept getting errors about my front paper tray, needing to be registered. I registered the paper and had the settings correct. The feature of the "auto on" and "auto off tray retract" worked great. What a great feature, I thought. After getting numerous erroneous errors about the paper tray, not being registered, combined with the printer printing intermittently, I called tech support. My first call, and I was pleasantly surprised. I did as the tech suggested and as it turned out, I had a hardware issue. I was told that I was getting my printer replaced, and reeturn the old printer in the box provided. One week later: I received the new printer went through all the setup etc. I set it up for the same settings as the pervious printer. It was very simple being that it was the same printer (TS 9120) down to the color. After a few printing jobs, it was printing great...No more printing issues but other issues followed. I called tech support and again, a nice experience...I got most of the issues resolved. But, the printer was not "auto tray retract as the first printer did. I called tech support again, and as it turns out the printer responds better to wifi 2.4 than wifi 5.0. I did as the tech told me, and issue got resloved. I mentioned to the tech about the "auto tray retractraction" and I turned off the printer, as the tech told me and the tray retracted by itself. Later print jobs, I noticed the the printer would shut down by itself, but the tray didn't auto retract.... It did retract the tray, if I turned it off, but not when it went off by itself.

After having the new printer for about two-three weeks or so, I again called tech support. I gave the tech all of my history and explaining the difference between the first and second printer. Essentially, the tech told me the TS 9120 dosn't auto retract...? I shared with him again of my experience with the first and second printer, and he came back with "tech documentation" and pages as to "it not auto retracting the paper tray in the TS 9120". I didn't argue with him but I felt that "he can't tell me of my experience". If that was the case why didn't the previous tech tell me? All in all, I used to really like canon products but my opinion is changing quickly...

Re: TS8120 print tray auto retract

kengeorge99 — Fri, 14 Jun 2019 16:33:33 GMT

Did the issue of the paper tray not retracting get resolved?

Re: TS8120 print tray auto retract

kengeorge99 — Fri, 14 Jun 2019 16:34:38 GMT

Did the printer tray not retracting ever get resolved,I have the same problem

Re: TS8120 print tray auto retract

wanman19701 — Tue, 27 Aug 2019 12:59:24 GMT

I just bought the TS8220 and I can say that the issue has not been resolved. I checked the firmware and it says it has the latest version. As previously stated, the tray will auto-retract upon manually pushing the power button, but does not auto-rertact when it auto-power off. This is not a [huge] issue, but it's an advertised feature and iall advertised features should work. It's simply a bug in the code that needs to be fixed.

The only other anomally is what when scanning a document, it creates a temp image in the folder you have set as your destination. When you click Save As and give the document a name it saves that document in the folder with the name you wanted. That's all great...but it leaves the temp image there too. So, over time it will just eat up disks space unless you manaulyl delete them. This printer replaced a Canon MG6820 that used the Image Garden to so the scanning. That App worked great and did not leave the temp files in place.

Other than the two items above, I am very pleased with the printer.

Re: TS8120 print tray auto retract

cptnkirk — Thu, 07 Nov 2019 13:57:39 GMT

First of all I'm also happy with the printer but as everyone else - cannot get the printer to auto retract the tray at the front and would like this to work.

Why have a feature and then cannot get anyone to make it work?

This topic is getting on a bit and it seems that Canon is not very helpful at all??

Why not admit or find a work around to get this to work?

Anything is better then just cheer silence - that is annoying and not helpful and puts peoples back up and gives very bad feeling and reviews that should not really be as they are good printers.

Hope this gets a definitive answer from someone from Canon please - so we can put this to bed.