Solved MG5320 scanner issues in mac OS High Sierra

iamthemask — Sat, 02 Jun 2018 12:31:12 GMT

I solved a problem that drove me crazy for a couple of days. Posting it here hoping it helps others.

I have an iMac running mac OS High Sierra and a Pixma MG5320, used both as a printer and a scanner. Both are connected to my home wireless network.

Everything worked fine until 4 days ago. Then, all of a sudden, I couldn't scan from it.

From Systems Preferences, I deleted the MG5320 and added it back. When I did that, I had trouble finding it on the network, and even when I could, it would only install as a printer.

I went to the Canon web site and downloaded the latest drivers. I installed them. I also reinstalled MP Navigator (I generally don't use it, but I thought it might help). I tried several combinations of reboots, uninstalling drivers and reinstallating them. Nothing worked. I could print, but I couldn't scan.

Last night I saw that Apple released the latest update to High Sierra (10.13.5).

When I went to the App Store to download it, I noticed that new Canon printer drivers had been installed in the background on May 30 I have it configured to autoupdate). There's a good change that's what caused the issues.

I updated High Sierra to the latest version, rebooted, deleted the MG5320 from System Preferences, added it back, and it worked on the first try.

Bottom line: if you are having issues scanning from your MG5320 after May 30, there's a good chance that upgrading to the latest point release of High Sierra will fix that.

topic Solved MG5320 scanner issues in mac OS High Sierra in Desktop Inkjet Printers

Solved MG5320 scanner issues in mac OS High Sierra