topic CANON MG7120 will not print text in Desktop Inkjet Printers

CANON MG7120 will not print text

surprisinguy — Wed, 16 May 2018 17:05:35 GMT

This printer will not print text.

Nozzle print test prints all colors fine.

Will not print plain text from a plain text document or from an email program etc.

Have tried XPS driver and regular driver. - Will not work

Please advise. THANKS

Re: CANON MG7120 will not print text

John_B — Wed, 16 May 2018 17:14:26 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: CANON MG7120 will not print text

surprisinguy — Wed, 16 May 2018 18:09:51 GMT

Running Windows 7

Connected by USB

Re: CANON MG7120 will not print text

Patrick — Tue, 22 May 2018 14:07:50 GMT

Hi surprisinguy,

Just to double check, please print another nozzle check and compare it to this example:

Does the black grid print at the top of the nozzle check that you printed?

Re: CANON MG7120 will not print text

surprisinguy — Tue, 22 May 2018 14:30:36 GMT

I'm thinking it did... but I'll check again. It might be a few days as I've uninstalled the printer and I dont have it readily available at the moment. Thanks for replying