topic Re: mg5320, worked fine for a few months, now it can't detect the network. in Desktop Inkjet Printers

mg5320, worked fine for a few months, now it can't detect the network.

jccurtin — Sun, 21 Jul 2013 14:11:33 GMT

I uninstalled the drivers, then ran the setup twice. Both with the same outcome. It finds the wireless network via the standard setup. I enter the wireless password, finds it fine. Then after I am finishing the setup via the CD I get the dialog titled Check Printer Settings.

"the printer could not be detected on the network"

I have selected the 'back to top" button on this dialog twice. Doesn't work and very frustrated.

My wireless is working fine as I have a laptop using it all the time. I need the ability to print via my laptop and phone. All this has worked fine since April when I set it up.

Re: mg5320, worked fine for a few months, now it can't detect the network.

Tiffany — Sun, 21 Jul 2013 14:23:36 GMT

Hi Jccurtin!

So that the Community can help you better, we will need to know exactly what operating system you're using. Any other details you'd like to give will also help the Community better understand your issue. Thanks and have a great day!

Re: mg5320, worked fine for a few months, now it can't detect the network.

jccurtin — Sun, 21 Jul 2013 14:33:47 GMT

I'm on Windows 7, so is my laptop.

Re: mg5320, worked fine for a few months, now it can't detect the network.

jccurtin — Mon, 22 Jul 2013 21:47:02 GMT

Is there more information that is needed? I'd like to resolve this issue.

Thanks

Re: mg5320, worked fine for a few months, now it can't detect the network.

Jason — Tue, 23 Jul 2013 02:26:50 GMT

Hi jccurtin!

If this is a time-sensitive matter, we would suggesting reaching our technical support team through the following link: Contact Us. The forums are not intended for immediate support.

Thanks!

Re: mg5320, worked fine for a few months, now it can't detect the network.

Karl1 — Wed, 24 Jul 2013 00:48:18 GMT

Hi jccurtin,

To isolate the issue you describe, please follow these instructions to put your computer in a Selective Startup:

1. Press the Windows key on the keyboard and then press R.

2. In the Open box of the Run window, type msconfig and and then click OK.

3. In the General tab of the System Configuration Utility window, click on the Selective Startup radio button.

4. Remove the check in the Load Startup Items box.

5. Click the Services tab.

6. At the bottom of the Services tab, click Hide all Microsoft Services box. The window will refresh.

7. Under Service column, uncheck each box that is left in this tab.

8. Click Apply and then Close.

9. Click Restart.

10. Proceed to install your printer to see if the issue you described has been corrected.

11. After installing your printer, repeat steps 1 and 2, click Normal Startup and then restart your computer.

Re: mg5320, worked fine for a few months, now it can't detect the network.

jccurtin — Sun, 28 Jul 2013 00:27:17 GMT

Sadly, same result. "Printer could not be detected".

Re: mg5320, worked fine for a few months, now it can't detect the network.

Karl1 — Tue, 30 Jul 2013 05:59:37 GMT

Hi jccurtin,

I would recommend using the Contact Us link to reach our live support. It is possible that there may be something going on during the install that is blocking communication that a live support rep can pick up on.