MX920 won't print.

scaramouche — Thu, 03 May 2018 14:55:32 GMT

I have a similar problem with the MX920. My printer is connected thru a wi-fi router, and all the computers on the network, run Windows 7. The message I get is " Another computer is using the printer. The following status is the status of that computer,". Then it indicates it is printing the requested page. I read the fix about the Windows firewall. My difference is that I have the Norton Security stuff in the mix, as well. Any problem with that?

Re: MX920 won't print.

Patrick — Mon, 07 May 2018 17:35:35 GMT

Hi scaramouche,

Reinstalling your PIXMA MX922 will resolve this issue. To do this, please follow these steps:

1. Click on the Windows Start Menu button in the lower left hand corner.

2. Click on Control Panel.

3. Under Programs, click on Uninstall a Program.

4. Click on the Canon MX920 MP Driver and then click Uninstall at the top.

5. Follow the prompts to uninstall the driver.

6. Click on the Canon IJ Network Tool and the click Uninstall at the top.

7. Follow the prompts to uninstall the network tool.

8. Click on the Canon IJ Network Scan Utility and then click Uninstall at the top.

9. Follow the prompts to uninstall the scan utility.

10. Restart the computer once complete.

To reinstall your PIXMA MX922, please download the latest driver for your PIXMA MX922:

1. Visit Canon's website at: http://usa.canon.com/support

2. Type PIXMA MX922 in the "enter a model" box and click GO.

3. In the Drivers & Downloads section, please click the Select button next to the MX920 MP Drivers.

4. Click the Download button.

5. If a Save dialog box appears, click Save.

6. Once the download is complete, open your Downloads folder.

7. Double click [mp68-win-mx920-1_01-ea32_2.exe]. Files will extract.

Follow the prompts and the installation will complete.

To view a walk-through of the installation process, please use the following link:

http://downloads.canon.com/html/wireless/modules/14slw-ww/14slw-ww-0010-000/14slw-ww-0010-000.html

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MX920 won't print.

Re: MX920 won't print.