topic Re: Canon MX860 printer head alignment not working in Desktop Inkjet Printers

Canon MX860 printer head alignment not working

dolauson — Sat, 20 Jul 2013 07:25:36 GMT

I moved and my Canon MX 860 stopped printing when I turned it back on. I am getting Error 5200. I searched online and realized it could be due to low ink. When trying to replace the ink cartridge I realized that the printer head holder does not move to the replacement position.

Can someone please help me?

Re: Canon MX860 printer head alignment not working

Karl1 — Tue, 23 Jul 2013 01:45:47 GMT

Hi dolauson,

A 5100 error indicates a hardware error that requires service has occured. I would recommend checking inside the printer for any obstructions, but if none are found, I would recommend contacting our support staff through the Contact Us link so that we can provide any available service options.