Pixma MG3029 printer not loading paper properly

starlord — Thu, 26 Apr 2018 00:45:29 GMT

My MG3029 has suddenly stopped loading paper properly. The rollers move, it sucks the paper in about halfway, and then it's like the paper gets stuck or the rollers lose their grip and it never gets pulled in all the way, which means I can't print anything.

I've attempted:

1/ cleaning the rollers by pressing the Stop button until the alarm light flashes seven times

2/ cleaning the rollers by hand with a damp paper towel

3/ loading only one sheet of paper

4/ loading a small stack of paper

5/ looking for a jam or obstruction

I don't know what else I can do and Google is being less than helpful. Does this sound like a mechanical issue I'm assuming? Any idea if I can try to fix it myself or should I just chuck it and invest in a new one? (would rather not if I could, the printer isn't even a year old)

Thanks in advance for the help~

Re: Pixma MG3029 printer not loading paper properly

Michael — Mon, 30 Apr 2018 16:16:52 GMT

Hello,

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

topic Re: Pixma MG3029 printer not loading paper properly in Desktop Inkjet Printers

Pixma MG3029 printer not loading paper properly

Re: Pixma MG3029 printer not loading paper properly