No scanner icon in My Image Garden

steenski — Wed, 25 Apr 2018 09:56:46 GMT

I just got a PIXMA MG5250. Having installed the drive software I am now lookng for the soetware to scan and copy. The My Image Garden's scanner icon is grey and not active.What software do I need to scan / copy? The scanner does work because it worked with the older software version called Mp Navigator.

I'm using Windows 10 64 bit

Re: No scanner icon in My Image Garden

Danny — Wed, 25 Apr 2018 12:42:04 GMT

Hi, steenski!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

topic Re: No scanner icon in My Image Garden in Desktop Inkjet Printers

No scanner icon in My Image Garden

Re: No scanner icon in My Image Garden