topic CANON G3000 QUICK MENU HAS STOPPED WORKING as well as other components v2 in Desktop Inkjet Printers https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/CANON-G3000-QUICK-MENU-HAS-STOPPED-WORKING-as-well-as-other/m-p/241638#M25132 <P><STRONG>Please help. I have been dealing this problem for quite sometime, I have tried deleting the "file".ds from Twain_32 which I read from different post. but no to avail.</STRONG></P><P>&nbsp;</P><P><STRONG>I also tried updating the MSVCR120_CLR0400.dll fro Windows\Sytem_32. I tried downloading the Directex End user web installer which they say updates the old version of .dll</STRONG></P><P>&nbsp;</P><P><STRONG>My&nbsp;<SPAN>Fault Module Name is the KERNELBASE.dll, i tried overwriting it but i'm not allowed to do it.</SPAN></STRONG></P><P>&nbsp;</P><P><STRONG><SPAN>I really hope someone will take time to read and help me. Thanks in advance.</SPAN></STRONG><IMG src="https://community.usa.canon.com/t5/image/serverpage/image-id/16236i069D4F494A156C02/image-size/original?v=1.0&amp;px=-1" border="0" alt="Capture.PNG" title="Capture.PNG" /></P><P>&nbsp;</P><P><STRONG>Problem signature:</STRONG></P><P>&nbsp; Problem Event Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPCRASH</P><P>&nbsp; Application Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CNQMMAIN.EXE</P><P>&nbsp; Application Version:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2.8.5.0</P><P>&nbsp; Application Timestamp:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 595c7057</P><P>&nbsp; Fault Module Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; KERNELBASE.dll</P><P>&nbsp; Fault Module Version:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6.1.7601.24094</P><P>&nbsp; Fault Module Timestamp:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5abee073</P><P>&nbsp; Exception Code:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e0434352</P><P>&nbsp; Exception Offset:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0000c54f</P><P>&nbsp; OS Version:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6.1.7601.2.1.0.256.1</P><P>&nbsp; Locale ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1033</P><P>&nbsp; Additional Information 1:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0a9e</P><P>&nbsp; Additional Information 2:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0a9e372d3b4ad19135b953a78882e789</P><P>&nbsp; Additional Information 3:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0a9e</P><P>&nbsp; Additional Information 4:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0a9e372d3b4ad19135b953a78882e789</P> Tue, 24 Apr 2018 06:27:59 GMT princ3ssdhee 2018-04-24T06:27:59Z CANON G3000 QUICK MENU HAS STOPPED WORKING as well as other components v2 https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/CANON-G3000-QUICK-MENU-HAS-STOPPED-WORKING-as-well-as-other/m-p/241638#M25132 <P><STRONG>Please help. I have been dealing this problem for quite sometime, I have tried deleting the "file".ds from Twain_32 which I read from different post. but no to avail.</STRONG></P><P>&nbsp;</P><P><STRONG>I also tried updating the MSVCR120_CLR0400.dll fro Windows\Sytem_32. I tried downloading the Directex End user web installer which they say updates the old version of .dll</STRONG></P><P>&nbsp;</P><P><STRONG>My&nbsp;<SPAN>Fault Module Name is the KERNELBASE.dll, i tried overwriting it but i'm not allowed to do it.</SPAN></STRONG></P><P>&nbsp;</P><P><STRONG><SPAN>I really hope someone will take time to read and help me. Thanks in advance.</SPAN></STRONG><IMG src="https://community.usa.canon.com/t5/image/serverpage/image-id/16236i069D4F494A156C02/image-size/original?v=1.0&amp;px=-1" border="0" alt="Capture.PNG" title="Capture.PNG" /></P><P>&nbsp;</P><P><STRONG>Problem signature:</STRONG></P><P>&nbsp; Problem Event Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; APPCRASH</P><P>&nbsp; Application Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CNQMMAIN.EXE</P><P>&nbsp; Application Version:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2.8.5.0</P><P>&nbsp; Application Timestamp:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 595c7057</P><P>&nbsp; Fault Module Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; KERNELBASE.dll</P><P>&nbsp; Fault Module Version:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6.1.7601.24094</P><P>&nbsp; Fault Module Timestamp:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5abee073</P><P>&nbsp; Exception Code:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e0434352</P><P>&nbsp; Exception Offset:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0000c54f</P><P>&nbsp; OS Version:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6.1.7601.2.1.0.256.1</P><P>&nbsp; Locale ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1033</P><P>&nbsp; Additional Information 1:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0a9e</P><P>&nbsp; Additional Information 2:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0a9e372d3b4ad19135b953a78882e789</P><P>&nbsp; Additional Information 3:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0a9e</P><P>&nbsp; Additional Information 4:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0a9e372d3b4ad19135b953a78882e789</P> Tue, 24 Apr 2018 06:27:59 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/CANON-G3000-QUICK-MENU-HAS-STOPPED-WORKING-as-well-as-other/m-p/241638#M25132 princ3ssdhee 2018-04-24T06:27:59Z Re: CANON G3000 QUICK MENU HAS STOPPED WORKING as well as other components v2 https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/CANON-G3000-QUICK-MENU-HAS-STOPPED-WORKING-as-well-as-other/m-p/242095#M25133 <P><FONT face="arial,helvetica,sans-serif" size="2">Hi princ3ssdhee,</FONT></P><P>&nbsp;</P><P><FONT face="arial,helvetica,sans-serif" size="2">Let's start by re-installing the drivers and the Quick Menu.</FONT></P><P>&nbsp;</P><OL><LI><P><FONT face="arial,helvetica,sans-serif" size="2"><FONT>Click <A href="https://www.usa.canon.com/internet/portal/us/home/support/details/printers/megatank-inkjet-printers/all-megatank-inkjet-printers/g3200/pixma-g3200#drivers_downloads_tab" target="_self">HERE</A>.</FONT></FONT></P></LI><LI><P><FONT face="arial,helvetica,sans-serif" size="2"><FONT>Scroll down to "Optional Drivers." </FONT></FONT></P></LI><LI><P><FONT face="arial,helvetica,sans-serif" size="2"><FONT>Click “Select” next to "G3000 series MP Drivers." </FONT></FONT></P></LI><LI><P><FONT face="arial,helvetica,sans-serif" size="2"><FONT>Press "Download." </FONT></FONT></P></LI><LI><P><FONT face="arial,helvetica,sans-serif" size="2"><FONT>Open and run the file. </FONT></FONT></P></LI><LI><P><FONT face="arial,helvetica,sans-serif" size="2"><FONT>Follow the onscreen instructions to complete the installation.</FONT></FONT></P></LI></OL><P><FONT face="arial,helvetica,sans-serif" size="2"><FONT>Quick Menu is&nbsp;listed under “Software,” and can be updated the same way.</FONT></FONT></P><P>&nbsp;</P><P><FONT face="arial,helvetica,sans-serif" size="2">This didn't answer your question or issue? Please call or email us at one of the methods on the <A href="http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer" target="_blank">Contact Us</A> page for further assistance.</FONT></P><P><FONT face="arial,helvetica,sans-serif" size="2">&nbsp;</FONT></P><P><FONT face="arial,helvetica,sans-serif" size="2">Did this answer your question? Please click the <STRONG>Accept as Solution</STRONG> button so that others may find the answer as well.</FONT></P> Mon, 30 Apr 2018 20:13:54 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/CANON-G3000-QUICK-MENU-HAS-STOPPED-WORKING-as-well-as-other/m-p/242095#M25133 BillS 2018-04-30T20:13:54Z Re: CANON G3000 QUICK MENU HAS STOPPED WORKING as well as other components v2 https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/CANON-G3000-QUICK-MENU-HAS-STOPPED-WORKING-as-well-as-other/m-p/242209#M25134 <P>Hi,</P><P>&nbsp;</P><P>Thanks for the response.</P><P>&nbsp;</P><P>Unfortunately, the problem still exist until I re-installed the Quick Menu Driver.</P><P>&nbsp;</P> Wed, 02 May 2018 04:04:06 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/CANON-G3000-QUICK-MENU-HAS-STOPPED-WORKING-as-well-as-other/m-p/242209#M25134 princ3ssdhee 2018-05-02T04:04:06Z Re: CANON G3000 QUICK MENU HAS STOPPED WORKING as well as other components v2 https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/CANON-G3000-QUICK-MENU-HAS-STOPPED-WORKING-as-well-as-other/m-p/242272#M25135 <P>Hi&nbsp;princ3ssdhee,</P><P>&nbsp;</P><P>It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:<BR /><BR /><A href="http://Canon.us/ContactLI" target="_blank">http://Canon.us/ContactLI</A></P> Wed, 02 May 2018 18:06:12 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/CANON-G3000-QUICK-MENU-HAS-STOPPED-WORKING-as-well-as-other/m-p/242272#M25135 Patrick 2018-05-02T18:06:12Z