topic Re: Canon TS8120 in Desktop Inkjet Printers

Canon TS8120

Kfox2 — Mon, 01 Oct 2018 18:52:34 GMT

Please help. This is a new printer and new computer. It was working but all of sudden said to check connection. I uninstalled the printer from my computer and reset the printer. Both are hooked up to the WIFI but neither my mobile device or my computer still cannot find the primer. What can I do?

Re: Canon TS8120

Michael — Mon, 01 Oct 2018 19:36:12 GMT

Hello.

Make sure that the computer is on the same Wi-Fi network as the printer. Then turn the printer off and back on to see if the unit will be able to print again.

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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Re: Canon TS8120

Kfox2 — Mon, 01 Oct 2018 19:43:24 GMT

Thank you. I will contact support. Hopefully they don't charge. If they do I'll just take it back

Re: Canon TS8120

Kfox2 — Mon, 01 Oct 2018 19:56:27 GMT

Wait! It was a different network. Not sure how that happened. Thank you though. That worked.