topic pixma g4010 scanned pdf files got locked ( cant be previewed by other user ) in Desktop Inkjet Printers

pixma g4010 scanned pdf files got locked ( cant be previewed by other user )

rhodewalker — Wed, 26 Sep 2018 08:51:18 GMT

everytime i use g4010 scanner, the pdf files got padlock icon beside the adobe icon. i can open it just fine using the computer i use for the scan, but my other office worker cant open the scanned file, they always get access denied notification. i have tried checking security permission from adobe acrobat but everything was allowed. anybody having any solution for this problem? thanks

Re: pixma g4010 scanned pdf files got locked ( cant be previewed by other user )

rhodewalker — Tue, 16 Oct 2018 07:35:04 GMT

up, still cant open scanned document except from the main computer

Re: pixma g4010 scanned pdf files got locked ( cant be previewed by other user )

Patrick — Tue, 16 Oct 2018 16:29:23 GMT

Hi rhodewalker,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI