topic Re: Pxma MG6821 will not connect in WIndows 10 in Desktop Inkjet Printers

Pxma MG6821 will not connect in WIndows 10

SlowJoeCrow — Thu, 20 Sep 2018 22:44:10 GMT

I'm having major frustration here, my MG6821 MFP shows as disconnected in WIndows after the last WIndows Update when using a WSD port. The printer is definitely online and the scanner utility sees it no problem and I can open the printer's web page using it's IP address but I cannot get the driver install tool to discover the printer port and the printer will only work with WSD and cannot be installed by IP address. Windows firewall is disabled, the WAP does not have device isolation enabled or internal firewall so what gives?

Re: Pxma MG6821 will not connect in WIndows 10

BenTheyr — Fri, 21 Sep 2018 10:48:46 GMT

Canon PIXMA MGXXXX - Wireless Setup with a USB cable on a Windows® Computer

CanonUSA Published on Nov 24, 2015

Re: Pxma MG6821 will not connect in WIndows 10

Patrick — Fri, 21 Sep 2018 11:18:49 GMT

Please try reinstalling the driver using the following steps:

1. Click on the Windows Start Menu button in the lower left hand corner and then the Windows System folder.

2. Click on Control Panel.

3. Under Programs, click on Uninstall a Program.

4. Click on the Canon MG6800 series MP Driver and then click Uninstall at the top.

5. Follow the prompts to uninstall the driver.

Once uninstalled, we will make sure that it has been removed:

1. Click on the Windows Start Menu button in the lower left hand corner and then the Windows System folder.

2. Click on Control Panel.

3. Click on View devices and printers.

4. If there are any Canon MG6800 series printers in this window, place the cursor over it, press the right mouse button and then click the left mouse button on Remove Device.

5. Repeat this until all Canon MG6800s have been removed.

6. Restart the computer once complete.

To reinstall your PIXMA MG6820, please follow these steps when the computer restarts:

1. Visit Canon's website at: http://usa.canon.com/support

2. Type PIXMA MG6820 in the "enter a model" box and click GO.

3. Click on Drivers & Downloads.

4. Click the Select button next to "MG6800 series MP Drivers Ver. 1.00".

5. Click the Download button.

6. If a Save dialog box appears, click Save.

7. Once the download is complete, open your Downloads folder.

8. Double click [m68n-win-mg6800-1_00-ea34_2.exe]. Files will extract.

Follow the prompts and the installation will complete.

Once reinstalled, please attempt to print.

Re: Pxma MG6821 will not connect in WIndows 10

SlowJoeCrow — Fri, 21 Sep 2018 15:50:14 GMT

Thanks for the fix, I still had to set up by USB but it's printing again.
Peeve mode on, WSD that has to be detected can be a major PITA to set up compared to old fashioned LPR or Jet Direct where you just punch in the IP address. I've also seen performance differences on Ricoh MFP machines where WSD was noticeably slower than direct to the printer's IP.