topic Re: TS9120 printer connected to network but printing says it's offline in Desktop Inkjet Printers

TS9120 printer connected to network but printing says it's offline

hackwriter — Thu, 06 Sep 2018 00:27:34 GMT

This TS9120 printer is the worst one I've ever had. It connects to my wireless network, but the only time that the computer sees the printer is right after I restart the printer. Pressing the power button to "wake up" a sleeping printer doesn't work. The display is shown, but the printer is still detected as offline until I turn it off and then back on again. Scanning is often intermittent as well for the same reason. And don't tell me it's the computer, because I never had this problem with my old MX892, which ran like a dream for eight years.

Re: TS9120 printer connected to network but printing says it's offline

BillS — Thu, 06 Sep 2018 02:02:35 GMT

Hi Hackwriter,

The printer has no way of disconnecting itself from the wireless network, so let's check the printer's connection to the network. The network details can be printed using the instructions HERE

Much of the information will not be relevant, but the important things to look at are:

Is the connection active or inactive?
Does the SSID (network name) match the one the computer uses?
What is the signal strength?
What is the IPv4 IP address?

I look forward to your reply.

Re: TS9120 printer connected to network but printing says it's offline

Schkev — Fri, 04 Jan 2019 16:58:57 GMT

Same issue here. Here are the details you requested:

Connection: Active

SSID: Matches computer network

Signal: 100 %

IPv4: 192.168.0.11

Re: TS9120 printer connected to network but printing says it's offline

ArthurJ — Fri, 04 Jan 2019 20:51:26 GMT

Hi Schkev,

Everything looks great with your printers connection to your network. I recommend trying to see if you can access the printers remote user interface.

Please open a web browser on your computer, and in the address bar, please type the IP Address on the configuration page into the address bar. Next, tap Go or Enter to access the page. Are you able to see the printer's remote interface?

We look forward to your reply.

Re: TS9120 printer connected to network but printing says it's offline

Schkev — Mon, 07 Jan 2019 02:34:14 GMT

Not sure if I understand. I put 192.168.0.11 into chrome address bar and it says "This site can't be reached. 192.168.0.11 took too long to respond."

Re: TS9120 printer connected to network but printing says it's offline

ArthurJ — Mon, 07 Jan 2019 20:07:11 GMT

Hi Schkev,

Since the remote user interface did not load, it looks like the computer is not communicating with the printer. This is normally caused by a firewall or security setting on the computer.

If you have a smartphone or tablet, please download our free Canon Print Inkjet/Selphy app. Once the app is installed, please open it and select register printer to see if the app can connect with the printer.

If you are able to connect the printer with the app and print, that means there is either a security or firewall setting on the computer that is blocking communication to the printer and I would recommend contacting Apple or Microsoft( depending on your operating system) to have them troubleshoot the cause of the block.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: TS9120 printer connected to network but printing says it's offline

hackwriter — Tue, 08 Jan 2019 12:45:31 GMT

Connection is active.

Network name matches computer

Signal strength -- now this is where I run into issues. The printer is right next to the computer, but the computer has no network problems. The printer shows 60% signal strength.

The IPv4 IP address is 192.168.0.8

If the signal strength is the problem, then this is a weakness in the printer, because my old printer was a PIXMA as well, from 8 years ago, and it had NO signal strength problems in the exact same location.

Also...the printer shows grayed out in the control panel if the computer or display goes to sleep. If I turn the printer on, it remains gray until I reboot the computer.

Re: TS9120 printer connected to network but printing says it's offline

Schkev — Wed, 09 Jan 2019 03:49:58 GMT

Downloaded the IJ Network Device Setup Utility and Followed the directions there. It helped me make the changes I needed to get the laptop to print... for now. Still not certain that it's a permanent fix as I feel like this is a recurring problem some how. Had the same issues on the HP printer I ditched because I had to turnit off and back on everytime I needed to print. If I continue to have success in future print jobs I will update.

Re: TS9120 printer connected to network but printing says it's offline

hackwriter — Wed, 09 Jan 2019 11:29:44 GMT

Schkev: I can run the device setup utility in "diagnose/repair" mode to get it to print, but it is exactly as you said -- it is not a permanent fix. And I'm not buying that the printer is too far from the cable modem (hey, that's what Spectrum calls it), because my old PIXMA ip3000 never had a problem and it was in the exact same place as this one. I think this printer model just has some kind of design flaw or crappy network card.

Re: TS9120 printer connected to network but printing says it's offline

Schkev — Thu, 10 Jan 2019 04:16:39 GMT

As I suspected, after just 2 days, for some reason the printer is offline again. Again the IJ Utility is asking me to go to the manual connect mode to set up the printer. This sure is not what I was hoping for when I bought a "wireless" printer. Sure it's wireless as long as you take a few minutes to connect it up every time. Might as well plug in the USB cable to print. Takes much less time, but NOT what I was hoping for. Will try the method recommended here.

Re: TS9120 printer connected to network but printing says it's offline

Schkev — Thu, 10 Jan 2019 04:53:18 GMT

Selphy app on phone appears to communicate. Sure wish I knew how to contact Microsoft to have them troubleshoot this as you suggest. The troubleshooter on the laptop says it can't identify the problem.

Re: TS9120 printer connected to network but printing says it's offline

hackwriter — Thu, 10 Jan 2019 12:36:55 GMT

Correction: My old printer was an MX892. And it was even farther away from the router than my current TS9120 -- and on a different floor of the house! I am about to throw in the towel on this one and try an HP Envy. I have been a Canon printer household since about 1998 but with this lousy printer, I am done. There is no good reason for this printer to have this much trouble staying connected.

Re: TS9120 printer connected to network but printing says it's offline

ArthurJ — Thu, 10 Jan 2019 14:54:44 GMT

Hi hackwriter,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

Re: TS9120 printer connected to network but printing says it's offline

hackwriter — Thu, 10 Jan 2019 15:18:16 GMT

I've done that before. All they gave me was "Move the printer closer to the router", which is not possible.

Re: TS9120 printer connected to network but printing says it's offline

Schkev — Sun, 13 Jan 2019 04:50:05 GMT

Once again after a couple more days the printer is off line again or is in an error state with no troubleshooter help or explanation. Will Canon support check settings remotely as I used to let HP do for my previous printer? I feel like I'm the only one having this problem since nobody seems to be able to give me a satisfactory (permanent) solution. Am I the only one that needs to manually connect the printer every couple of days?

Re: TS9120 printer connected to network but printing says it's offline

hackwriter — Sun, 13 Jan 2019 12:07:08 GMT

No you're not. There is clearly some kind of design problem with this printer, or else there was a bad batch. When did you buy your printer?

Re: TS9120 printer connected to network but printing says it's offline

Schkev — Fri, 18 Jan 2019 04:52:25 GMT

I think it was last March. It's weird that sometimes it says the printer is offline, but right now it just says that "Error printing... could not print your document." Windows troubleshooter says it "can't identify the problem." I think I'm taking it back. Good thing I bought the extended warranty.

Re: TS9120 printer connected to network but printing says it's offline

Schkev — Mon, 21 Jan 2019 15:35:39 GMT

Hey everyone! Same Printer, new error message to report. After a surprise printing of a couple of pages after a day sitting idle, today, a couple days later, Microsoft Excel reports the error: "Your file could not be printed due to an error on the Canon TS9100 series..." If you want to gamble buying one of these, get the warranty.

Re: TS9120 printer connected to network but printing says it's offline

mcapuano — Fri, 02 Aug 2019 01:02:31 GMT

Same problem. Disconnects, then I power off, power on, it connects, I print one job and that is it. Super frustrating.

It also uses an unbelievable amount of ink and seems to use photo black instead of standard black for regular print jobs.

Re: TS9120 printer connected to network but printing says it's offline

hackwriter — Fri, 02 Aug 2019 03:19:14 GMT

Yep. Except power off/power on doesn't do it for me. I have to do a connection repair every time I want to print. I finally have gone out and bought an HP OfficeJet and I also have a Canon MX922 that my sister was getting rid of. ANYTHING is better than this TS9120 hunka junk. And you're right -- the ink use is preposterous.