topic Re: scanner problems in Desktop Inkjet Printers

scanner problems

wstiles — Tue, 07 Aug 2018 23:34:34 GMT

Hi, I'm trying to scan several pages into a pdf file. I'm places all the pages right side up, but My Image Garden is turning some upside down and some sideways. The rotate feature is not working so I can't select some pages to turn them right side up again. How do I fix this?

Re: scanner problems

SamanthaW — Tue, 07 Aug 2018 23:45:45 GMT

Hi!

To have a better understanding of your issue, please let everyone know the model of the printer you have and your computer operating system.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks!

Re: scanner problems

wstiles — Wed, 08 Aug 2018 00:23:06 GMT

Hi! Well I just figured out how to fix the problem. I went to settings for document scan, and I noticed that the box for "Detect the orientation and text document and rotate image" was selected. I deselected it, now it scans properly. Thanks.