topic MG6320 - PDF Scan Function Error in Desktop Inkjet Printers

MG6320 - PDF Scan Function Error

denk47 — Thu, 05 Jul 2018 15:54:38 GMT

I have had this MG6320 Printer for several years and have never had a problem scanning to my Win10 PC. Today when I tried to scan to a PDF file, an Error Message appeared:: "The specified function is not available with the current settings. Change the following setting: FORMAT". The Format is set to PDF but I keep getting the error and it will not let me scan to a PDF file. I can scan to a jpg with no problem. Also, if I use the IJ Scan Utility, from the PC, I can scan as a PDF file. Is there some way to reset the printer that might fix the problem?

Re: MG6320 - PDF Scan Function Error

BillS — Fri, 06 Jul 2018 20:59:22 GMT

Hi denk47,

Re-installing the drivers should resolve the issue.

Click HERE.
Scroll down to "Recommended Drivers."
Click “Select” next to "MG6300 series MP Drivers."
Press "Download."
Open and run the file.
Follow the onscreen instructions to complete the installation.

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Re: MG6320 - PDF Scan Function Error

denk47 — Fri, 06 Jul 2018 21:41:33 GMT

Thanks for the reply. I finally found my problem and it was cockpit error. I discovered that I had the Doc.type set to Photo rather than Document. Once I changed that, it worked fine.