grayscale printing preset missing on one of two on MacBook Pros for Canon MG7500

pws442 — Sun, 01 Jul 2018 10:46:27 GMT

I had an old MacBook Pro from mid-2010 that I gave to my wife. I have a 2016 newer one (of course!). I have a Grayscale Printing preset, and the options to delete/duplicate in the Show Presets selection (not that I know how to modify them). She does not have the delete/duplicate buttons, nor the preset. Yes, we can get around it by going to the Default options and choosing Grayscale, but it would be nice if that box worked as mine (and it did before I got my new one).

Very confused about both issues.

Any thoughts?

BTW: I know that Canon is not particularly enthused about Macs, but this should be a no-brainer.

Re: grayscale printing preset missing on one of two on MacBook Pros for Canon MG7500

Patrick — Mon, 02 Jul 2018 14:34:13 GMT

Hi pws442,

To create, modify or save a printing preset, please follow the steps provided on Apple's Support page:

https://support.apple.com/kb/PH25122?locale=en_US

topic Re: grayscale printing preset missing on one of two on MacBook Pros for Canon MG7500 in Desktop Inkjet Printers

grayscale printing preset missing on one of two on MacBook Pros for Canon MG7500

Re: grayscale printing preset missing on one of two on MacBook Pros for Canon MG7500