topic Error code, paper jam on new pixma ts8020 in Desktop Inkjet Printers

Error code, paper jam on new pixma ts8020

DWKLUG — Tue, 15 Jan 2019 19:11:51 GMT

I broght home a new ts 8020. When I set it up, right out of the box I got a paper jam message. I haven't set it up much let printed with it. Every "help" I found was clearing a jam with paper in it. Any know what is going on?

Re: Error code, paper jam on new pixma ts8020

ArthurJ — Wed, 16 Jan 2019 20:33:11 GMT

Hi DWKLUG,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.