topic Re: PIXMA MG5422 in Desktop Inkjet Printers

PIXMA MG5422

MESELF69 — Wed, 21 Nov 2018 20:09:33 GMT

EVERY TIME I PRINT SOMETHING THE COLOR IS ALL PINK. I HAVE RAN ALL THE MAINTENANCE CLEANING PROCEDURES. AND ALL INK TANKS ARE FULL. PLEASE HELP ME.

Re: PIXMA MG5422

Stephen — Wed, 21 Nov 2018 20:21:24 GMT

Hello!

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

Please click HERE for self-help options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: PIXMA MG5422

MESELF69 — Wed, 21 Nov 2018 20:31:08 GMT

I AM USING WINDOWS 10

NO ERROR MESSAGES

I AM CONNECTED BY USB

Re: PIXMA MG5422

MESELF69 — Wed, 21 Nov 2018 20:37:18 GMT

WHEN I RAN A PPRINTHEAD ALIGNMENT TEST PAGE IT DID NOT SHOW ANY BLUE INK OR YELLOW INK

Re: PIXMA MG5422

shadowsports — Thu, 22 Nov 2018 13:32:54 GMT

Two most common reasons for this:

Clogged print head, or applying double color management during output.

If you run a print head alignment or cleaning, and two of your colors don't print, start there.

After, ensure the program you are using on your workflow is processing the output prior to being sent to the printer or viceversa.