topic Re: How to Scan with Image Garden on macOS Mojave 10.14.6 with Canon MX922 in Desktop Inkjet Printers

How to Scan on macOS Mojave 10.14.1 with Canon MX870

jfahim — Tue, 20 Nov 2018 09:36:10 GMT

Hi all,

I'm having difficulty scanning from my MX870 ever since I upgraded my macbook pro to Mojave. It seems the MP Navigator software no longer works on this system and the replacement software "My Image Garden" is not allowing me to scan. The icon is grayed out. Can anyone help?

Thanks!

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

Patrick — Mon, 26 Nov 2018 14:04:39 GMT

Hi jfahim,

The PIXMA MX870 is not supported with macOS v10.14, as drivers and software are not available. At this time, there are no plans to make these items available.

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

jss_sj — Tue, 01 Jan 2019 03:12:09 GMT

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

No, your answer is not acceptable as a solution. I guess for scanning, the solution is to buy a new printer/scanner but I can promise you it won't be a Canon.

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

pjdenyer — Tue, 15 Jan 2019 21:03:14 GMT

Yes not acceptable. What jss_sj said. Not Canon for next printer

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

pjb904 — Thu, 07 Feb 2019 10:26:27 GMT

(an) answer is easy - as usual Apple have already supplied a utility that is simple and way better than the silly Image Garden thing.

Just look in your Applications folder for ImageCapture. This sees and controls my MX725 for scanning.

Works for me 🙂

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

jfahim — Thu, 07 Feb 2019 21:36:51 GMT

Thanks so much!

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

jss_sj — Fri, 08 Feb 2019 01:20:19 GMT

Hi pjb904,

When I first loaded Mohave, I wasn't able to get ImageCapture to see the Canon no matter what I tried. Your reply promted me to try one more time. With everything removed related to Canon I added Canon's IJ Network Tool and used that to locate the printer. Then I added the Canon printer in my Printer & Scanners setup window. Lo and behold, the scan option is now available in the setup window where before it wasn't (was grayed out). One of the Mohave updates must have made an improvement here because it definitely wasn't available before. I checked simple scanning from the Printers and Scanners setup window and it worked fine, including using the page feed option. Opening ImageCapture, it now also sees the Canon so I have multiple options available now (no thanks to Canon!).

Thanks for replying and getting me to try one more time!

Joe

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

pjb904 — Fri, 08 Feb 2019 07:20:45 GMT

Joe
That's interesting - thanks for the info. ImageCapture is basic, but it'll do for me..
Cheers
Paul

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

tar4heel2 — Tue, 05 Mar 2019 23:05:26 GMT

This SUCKS, Canon! WHY would you not upgrade the software for the new operating system? I just spent (wasted) an hour of my time trying to do a basic thing-scan-that I have done with this printer 1,000 times. All of a sudden it doesn't work, all because you choose not to upgrade the software. NOR do you post a way for people to make it work, namely, open the Image Capture app on a mac. Took me an hour to figure this out, making my lease agent wait for what I told her would be coming right over. No problem printing, but for some inexplicable reason it will not scan.

You guys suck. I am SO pissed. NEVR AGAIN will I buy a Canon personal printer.

I just executed a lease for a Canon IPF2000 large-format inkjet printer. I can only pray that your software will update when another OS upgrade comes.

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

tar4heel2 — Tue, 05 Mar 2019 23:08:47 GMT

You'd think Canon could let us know about this workaround if they plan not to upgrade the software. WHY does it print but not scan??

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

pjdenyer — Wed, 06 Mar 2019 21:29:40 GMT

image capture is also refusing to work suddenly so what a shame

scanner is not being recognized although the printer function is installed and working within normal parameters.

Settings and preferences wont let me add a scanner ... something is off with Canon and iMac

It would still be better if Canon did not drop the printer from support.

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

tar4heel2 — Wed, 06 Mar 2019 22:00:56 GMT

They build a quality product then stop supporting it well before the end of it's life. Stupid.

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

rwfossum — Sat, 16 Mar 2019 15:02:13 GMT

Thanks so much, Joe - basic scanning, but it works! Saved the day for me.

Re: How to Scan with Image Garden on macOS Mojave 10.14.6 with Canon MX922

pwchangusa — Mon, 12 Aug 2019 21:30:48 GMT

I cannot find the Scan Option on Image Garden version 3.6.3. Is it available for Mojave?

Re: How to Scan on macOS Mojave 10.14.1 with Canon MX870

Newbiesan54 — Tue, 16 Mar 2021 06:32:34 GMT

I have new mac mini M1 with Big Sur 11.2.3 and trying to MX870 via and using scanner. I searched high and low and found something that worked for me to connect wifi and using scanner by running this mac OS x. Hope this helps. Good luck!

https://discussions.apple.com/thread/252224926