topic Re: MX512 in Desktop Inkjet Printers

MX512

Julietaruss — Tue, 13 Nov 2018 00:23:01 GMT

Hello. When I print document using color print the picture doesn’t look clear, it looks blurred, as though it printed the same line twice with 1 mm apart. But black and white picture prints fine.

Re: MX512

Patrick — Tue, 13 Nov 2018 16:12:23 GMT

Hi Julietaruss,

Based on your description of the issue, it would appear as though the encoder/timing strip in your PIXMA MX512 is dirty or smudged and would need to be cleaned. To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site (the article is for a different unit, but the steps are the same):

https://support.usa.canon.com/kb/index?page=content&id=ART137582

After cleaning, please attempt to print again.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: MX512

Julietaruss — Tue, 13 Nov 2018 18:44:45 GMT

Hello. I cleans the strip as you advised and it helped. Thank you.