topic Re: MX892 "wrong print head" in Desktop Inkjet Printers

MX892 "wrong print head"

welbinator — Mon, 12 Nov 2018 21:04:14 GMT

So I've been getting this general Printer Error and I looked it up and it looked like the most common cause was bad/old ink. So I replaced all ink cartridges and now I get a new error!

U052 incorrect print head

it's not the incorrect print head, it's the same print head that came with the machine...

I removed the print head and cleaned it with isopropyl alcohol, no fix.

I just spent like $80 on ink...please don't tell me this printer is FUBAR

Re: MX892 "wrong print head"

Patrick — Tue, 13 Nov 2018 16:11:23 GMT

Hi welbinator,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: MX892 "wrong print head"

welbinator — Tue, 13 Nov 2018 20:53:20 GMT

um, that link is garbage. It doesn't allow me to contact anybody.

Here's what that stupid, useless link does: It asks me if I'm "contacting them" about a product i own. I select "yes".

Then it has me select which kind of product it is, so I click on the Printer icon

Then I select my specfici model, the MX892

Then it takes me to the drivers and documentation page for that model...

At no point am I presented with a means for actually contacting Canon.

This company is so garbage it always has been. I had hoped that by now their customer service had improved but I guess not.

HP here I come..

Re: MX892 "wrong print head"

nubbyninja — Sat, 26 Jan 2019 05:49:21 GMT

Yup! I've tried all of the official troubleshooting. Then went paid to replace a power supply. Now I have the wrong print head error which makes zero sense to me considering this is the print head that came in the box and worked fine for almost 2 years.

This is very reminiscent of crApple products.