topic Re: Pixma MG3620 jams every time. in Desktop Inkjet Printers

Pixma MG3620 jams every time.

LWRS — Sat, 19 Jan 2019 05:39:05 GMT

A relatively new (3 months) Pixma MG3620 started jamming every print yesterday.

Mechanically the problem is the following:

At the back of the input tray there is a white diagonal wall, to guide the paper into the turn during printing.

At one point on this wall slightly to the right of the paper feeders, there is a horizontal piece of white plastic, it is attached to a spring behind it. I believe this piece of plastic is to standardize how far in one pushes the paper before printing.

When I print this piece doesn't retract (which I assume it is supposed to do, hence the spring), pushing the paper prematurely up and jamming the printer before the piece of paper can make the turn.

The error that comes up is alternatingly a paper jam error (1303) or an error saying the printer is without paper (1003).

Re: Pixma MG3620 jams every time.

ArthurJ — Tue, 22 Jan 2019 17:33:32 GMT

HI LWRS,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to your reply.

Re: Pixma MG3620 jams every time.

Zizirossa — Mon, 11 Mar 2019 15:59:15 GMT

I have the same issue.Have you contacted support? Were they able to resolve the problem?

Re: Pixma MG3620 jams every time.

LWRS — Wed, 03 Apr 2019 21:20:36 GMT

I have contacted support.

They were unable to direct me how to fix the problem on my own but were very helpful in that they sent me a new printer and I returned the old one.