topic Re: printer not even printing in Desktop Inkjet Printers

printer not even printing

ninamarie56 — Wed, 09 Jan 2019 13:54:16 GMT

I have and MG3620 and it will print but nothing shows up on paper. If I print from either MAC PRO or if I print from my Androind. It shows the printer printing and complete. Nothing on paper. Even when I run tests it thinks its printed and ok. There is no option to say no it printed but nothing is on the paper. My ink is about 1/2 full using canon ink. This just starting happening yesterday. Any suggestions ? Thanks

Re: printer not even printing

Crista — Sun, 06 Jan 2019 22:35:41 GMT

Hi ninamarie56!

Thanks for joining and posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what operating system you are using.

If this is a time-sensitive matter, our US-based technical support team can help by calling 1-800-OK-CANON (1-800-652-2666), Monday to Friday from 8AM to 8PM ET.

Thanks!

Re: printer not even printing

Canonfodder1 — Tue, 08 Jan 2019 00:20:59 GMT

I have a Canon TS1320 that suddenly stop accepting an order to print. It says it is printing but is doing nothing. It will spit out the paper tho.

Re: printer not even printing

StevenMOD — Tue, 08 Jan 2019 00:24:27 GMT

Hello, Canonfodder1!

Thanks for joining and posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what operating system you are using.

If this is a time-sensitive matter, our US-based technical support team can help by calling 1-800-OK-CANON (1-800-652-2666), Monday to Friday from 8AM to 8PM ET.

Re: printer not even printing

Canonfodder1 — Tue, 08 Jan 2019 00:32:06 GMT

I am running Mojave on my Mac mini, version 10.14.2. Printer which is airprint able is cable connected to computer. Not wifi.

Re: printer not even printing

ninamarie56 — Tue, 08 Jan 2019 01:02:50 GMT

Yes when I use the laptop I have it connected to the cable and when I use my phone I use WIFI. Could it be a connection issue? Ummm..

Re: printer not even printing

George_- — Wed, 09 Jan 2019 13:30:07 GMT

Hi Canonfodder1,

No ink on the paper may be caused by clogged nozzles. Please click HERE and follow the steps to clean the nozzles then print the nozzle check pattern. If the nozzle check pattern looks as it should then the trouble may be with the original file, program used to print or print settings selected.

Please attach a picture of the nozzle check pattern and the labels from the ink tanks installed in the printer with your response if cleaning the nozzles does not help.

Does this help resolve the issue described? If so, please click the Accept as Solution button so that others may find the answer as well.

Re: printer not even printing

ninamarie56 — Wed, 09 Jan 2019 18:02:55 GMT

I have done this a few times nothing. No ink no nothing. I can't find anything that says how to take the printer heads out and physically clean them. No this else is working at all. Help.

Re: printer not even printing

ArthurJ — Thu, 10 Jan 2019 15:24:16 GMT

Hi ninamarie56.

The print head is built into the ink cartridges for this model printer. Please attach a picture of the nozzle check pattern and the labels from the ink tanks installed in the printer and attach it to your next reply.

We look forward to hearing back from you.

Re: printer not even printing

ninamarie56 — Fri, 11 Jan 2019 17:31:37 GMT

I wish I could nothing shows up it prints but the page is blank. It worked great but I was gone for 6 weeks and now nothing. Pics enclosed. What should I do?

Re: printer not even printing

Canonfodder1 — Fri, 11 Jan 2019 06:07:31 GMT

Thanks for those who suggested solutions.

What worked was using a new USB cable to connect printer and computer!

Re: printer not even printing

ninamarie56 — Fri, 11 Jan 2019 17:26:53 GMT

Should i buy more ink or new printer which I cant afford. Help

Re: printer not even printing

ninamarie56 — Fri, 11 Jan 2019 17:27:34 GMT

Nothing has worked. I have tried everything.

Re: printer not even printing

ArthurJ — Tue, 15 Jan 2019 17:25:39 GMT

Hi Canonfodder1!

Glad to hear your issue was resloved!

Re: printer not even printing

ArthurJ — Tue, 15 Jan 2019 17:27:08 GMT

Hi ninamarie56,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

Re: printer not even printing

ninamarie56 — Tue, 15 Jan 2019 20:18:07 GMT

Thank you to each and everyone for your help in solving this issue. Although I tried everything nothing work. But I was so happy to be able to return mine and to get another one. Just waiting for it to come. Thanks again

Re: printer not even printing

Canonfodder1 — Wed, 16 Jan 2019 00:28:14 GMT

My solution to all my printing probems was a new USB cable!

Re: printer not even printing

smueller2 — Mon, 06 May 2019 17:25:07 GMT

need to change internet router name and password

Re: printer not even printing

sejensen — Tue, 20 Aug 2019 01:13:09 GMT

Hi - I've tried cleaning the print nozzles and my Pixma TS 6120 still won't print (the print cleaning page comes out fine). The printer says it's printing but the page comes out blank. I've tried printing from Word, Excel, and Chrome. All cartridges have ink. Help!

Re: printer not even printing

Patrick — Tue, 20 Aug 2019 18:41:02 GMT

Hi sejensen,

Please print a nozzle check:

https://ugp01.c-ij.com/ij/webmanual/Manual/All/TS6100%20series/EN/UG/ug_m_01_02_c.html

Once printed, please compare it to this example:

https://ugp01.c-ij.com/ij/webmanual/Manual/All/TS6100%20series/EN/UG/ug_m_01_03_c.html

Does the black grid print at the top (next to PGBK) ? Do all of hte color bars print?