topic Re: Firmware update error in Desktop Inkjet Printers

Firmware update error

syns13 — Fri, 04 Jan 2019 02:55:58 GMT

hi team im having issues with scanning to my laptop. when i open and select scan i get an error saying

Cannot Communicate with the scanner these these reasons:... and they talk about the internet... i have verified it is connected to my wifi.

i am running windows 7 x64. when i try to update my firmware i get the following error... "Can not connect to the server"

thanks

Syns

Re: Firmware update error

SamanthaW — Fri, 04 Jan 2019 03:04:44 GMT

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer you have and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET, excluding holidays.

Thanks!

Re: Firmware update error

syns13 — Fri, 04 Jan 2019 03:07:56 GMT

it is connected to both via USB and my wifi

i have a Canon MX492

Re: Firmware update error

shadowsports — Fri, 04 Jan 2019 14:21:38 GMT

Syns13,

I suggest you pick a "connection type" interface and stick with it. One or the other.

A wireless connection provides the greatest flexibility and will allow devices connected to your network to print.

The general downside of a USB connection is that the device the printer is connected to has to always be powered on in order for other devices to print to the printer connected to it.

Re: Firmware update error

syns13 — Fri, 04 Jan 2019 14:33:30 GMT

I understand but still can not print nor scan... I've reinstalled the drivers still nothing. It's on my network it has an IP address but still does not communicate..

Re: Firmware update error

ArthurJ — Fri, 04 Jan 2019 20:14:47 GMT

Hi syns13,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.