topic Re: Software with new Canon printer not working..... in Desktop Inkjet Printers

Software with new Canon printer not working.....

98SNAKEEATER — Wed, 02 Jan 2019 02:54:23 GMT

My MG3620 took a dump on me last night (Code B203)

After hours of searching what the problem was and reading countless posts of people saying it's not worth trying to fix, I gave in and just picked up another printer at Wally World

Got a TS3122 and splurged for the $3 extended warranty plan

Anyways, I fired it up, loaded the ink cartidges, filled it with paper and downloaded the software

But when I tried to open the software, I got a pop up that said "this program cannot be used with the current operating system"

Tried opening the same software using the CD-ROM provided, but got the same pop up.

I'm running Windows 8 on my Laptop

Never had a problem like this with my MG3620 as it always connected.

Am I doing sumthin wrong?

Re: Software with new Canon printer not working.....

98SNAKEEATER — Thu, 03 Jan 2019 07:03:08 GMT

Just reset my entire laptop back to factory settings and still have this issue.

The printer connects to my iPad just fine, but not to my laptop

Re: Software with new Canon printer not working.....

ArthurJ — Fri, 04 Jan 2019 15:24:05 GMT

Hi 98SNAKEEATER,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

Re: Software with new Canon printer not working.....

98SNAKEEATER — Fri, 04 Jan 2019 15:58:13 GMT

Just called tech support and they were very helpful.

Hold time was short and I got my answer right away.

Unfortunately, this printer is NOT compatible with Windows 8, only Windows 7, 8.1 and 10 (absulutely ridiculous)
I'll be returning it to Wally World and going with another brand that IS compatible with my OS