topic Re: MG6250 suddenly not working on Mac OS 10.14 (Mojave) in Desktop Inkjet Printers

MG6250 suddenly not working on Mac OS 10.14 (Mojave)

ericpratt — Sun, 30 Dec 2018 15:12:00 GMT

My MG6250 is 5 years old and I am suddenly being told by the CANON support page that it is no longer supported for OS 10.14 (Mojave) despite the printer having worked perfectly on MOJAVE ever since the new OS was introduced (september 2018?)

Surely CANON don't intend for me to buy a new printer (which is afterall not that old).

Can anyone give a tip on how I get round this (apart from installing an older OS version)?

Thanks beforehand.

Re: MG6250 suddenly not working on Mac OS 10.14 (Mojave)

ArthurJ — Mon, 31 Dec 2018 15:21:23 GMT

Hi ericpratt,

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, though we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA.

The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

Re: MG6250 suddenly not working on Mac OS 10.14 (Mojave)

ericpratt — Mon, 31 Dec 2018 17:57:18 GMT

Hi Arthur,

Thanks for responding. A pity you can't help, but the US (as in so many other matters regarding the net) are far more active which is the reason I posted my enquiry on your site. I live in Denmark, so I'll give the people here a go and see if they can help.

Regards and a Happy New Year