topic Re: printer jamming in Desktop Inkjet Printers

printer jamming

beki33 — Sun, 23 Jun 2013 23:42:32 GMT

We have a Pixma MX 882 - the paper jams as soon as it gets pulled from the bottom try to start the job. We've had it for about a year and love it, haven't had any problems at all. But, now that this has started, it is chronic and is almost impossible to print everything without having it jam several times first! Very frustrating and wasting tons of paper.

Re: printer jamming

Michael — Tue, 25 Jun 2013 15:57:05 GMT

Hello beki33.

Please try the following to see if we can resolve your issue:

1. Turn the printer off.

2. Unplug the power from the printer for at least 5-10 minutes.

3. While unplugged, remove any paper from the unit.

4. Double check for any obstructions found in the unit or paper paths.

5. If no obstructions are found, plug the power back in and turn the unit on.

If the issue persists, please contact our support group at 1-800-OK-CANON for additional assistance with this issue.

Re: printer jamming

beki33 — Tue, 02 Jul 2013 00:05:33 GMT

This did not help. Just printed a 10 page document... however, a total of 16 pages were used as 6 pages jammed during the printing.

Re: printer jamming

Karl1 — Tue, 02 Jul 2013 04:49:13 GMT

Since there are no obstructions, there is likely a hardware issue with the printer that requires service. Please ue the Contact Us link to get in touch with our support staff for available warranty options.