topic Re: MX 920 deformed text printing quality issue in Desktop Inkjet Printers

MX 920 deformed text printing quality issue

MoeTheITGuy — Mon, 17 Dec 2018 04:23:51 GMT

Hi There,

I have MX 920 which recently started to print the black text deformed in some of the lines, I tried deep cleaning and nozzile alignment with no luck.

what could the cause be and how to overcome such an issue?

I am seeking your help.

Re: MX 920 deformed text printing quality issue

George_- — Mon, 17 Dec 2018 13:31:59 GMT

Hi MoeTheITGuy,

The deformed text may be due to the print head alignment. I would recommend checking that the ink tanks are seated properly then align the print head manually from the operations panel. Please click HERE for steps to align the print head manually.

If that does not yield any change in output, try cleaning the encoder strip inside the printer. Please click HERE for steps to clean the encoder strip inside the printer.

Re: MX 920 deformed text printing quality issue

MoeTheITGuy — Mon, 07 Jan 2019 03:29:38 GMT

Unfortunately, your steps didn't solve my printer problem.

I tried to align the print head manually and now it became worse.

I attached a sample with its printouts.

Re: MX 920 deformed text printing quality issue

ArthurJ — Mon, 07 Jan 2019 20:22:30 GMT

Hi MoeTheITGuy,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.